At a Glance
- Tasks: Provide top-notch technical support for planning and regeneration projects.
- Company: Join North Lanarkshire Council, a leading authority in Scotland.
- Benefits: Enjoy 27 days annual leave, health perks, and flexible working options.
- Other info: Great career growth opportunities and commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: SVQ2/National Certificate or equivalent with experience in technical support.
The predicted salary is between 26991 - 28283 £ per year.
Enterprise and Communities has designed its services to deliver the council's priority outcomes and meet the changing needs of our business base and communities. As the 4th largest authority in Scotland, we are used to delivering a highly responsive service to the community. We want to do more and have ambitious plans to regenerate our area to create sustainable communities; draw in new development; enhance our existing places and attract investment and visitors to North Lanarkshire.
We are looking to appoint a Technical Support Assistant to work in our Planning and Place team, based in Civic Centre, Motherwell. Reporting to the Support Services Manager, you will assist with the delivery of high-quality technical support for the Planning and Place teams including Planning, City Deal and Regeneration, New Supply, Infrastructure and Transportation and Enterprise. This will include assisting with processing planning applications and preparation of the Local Development Plan. You will be responsible for accurate input and maintenance of casework on document management systems and dealing effectively with enquiries from members of the public.
An SVQ2/National Certificate or equivalent and moderate experience delivering technical support is essential.
Work pattern: 35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break) Friday: 08:45 - 16:15 (including a 50 minute unpaid break)
Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more about the application process, alternative Application Packs can be requested in other formats such as Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Technical Support Assistant (2 Posts) - REQ06168 - 474340 in Flemington employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, offering a supportive work environment that prioritises employee wellbeing and professional development. With generous benefits including 27 days of annual leave, flexible working options, and a commitment to learning through the LearnNL academy, employees are empowered to grow their careers while contributing to the regeneration and sustainability of the community in Motherwell. The council's dedication to inclusivity and support for diverse backgrounds further enhances its reputation as a desirable workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant (2 Posts) - REQ06168 - 474340 in Flemington
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and their projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions. Think about how your experience aligns with the role of Technical Support Assistant. Practising your answers will boost your confidence and help you articulate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re following the process as outlined in the job description, which is always a good look.
We think you need these skills to ace Technical Support Assistant (2 Posts) - REQ06168 - 474340 in Flemington
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what the Technical Support Assistant role involves and how your skills fit in. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Experience:When filling out the application form, highlight your relevant experience. If you've got an SVQ2/National Certificate or similar, make sure to mention it! We want to see how your background aligns with the technical support tasks you'll be handling.
Be Clear and Concise:Keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. This will make it easier for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details correctly. Plus, it shows us that you’re keen on joining our team at North Lanarkshire Council!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you understand the role of a Technical Support Assistant and the specific tasks involved, like processing planning applications and maintaining casework. Brush up on relevant technical skills and any software used in document management systems.
✨Show Your Community Spirit
Since this role is all about supporting the community, be prepared to discuss how your previous experience aligns with the council's goals. Share examples of how you've contributed to community projects or improved services in past roles.
✨Prepare for Questions
Think about common interview questions related to technical support and customer service. Practice your responses, especially around handling enquiries from the public and working within a team. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and the council's mission.
