At a Glance
- Tasks: Lead a team delivering top-notch customer service in a dynamic environment.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Other info: Guaranteed interviews for care-experienced individuals and support for veterans.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: HNC or SVQ level 3 required; experience in customer service leadership preferred.
The predicted salary is between 31541 - 34307 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The role requires agile working and the ability to travel across North Lanarkshire to support the operational needs of the Hub.
You will lead a team of Customer Service Representatives delivering first class, professional customer service to the public and a high quality front line service to the Council and its partners. To be successful in this role you will have an HNC or SVQ level 3 or equivalent. You will have extended experience of leading a team in a busy contact centre or customer focused environment as well as a proven record of coaching and performance management to ensure your team provides the highest standard of customer service and technical advice.
As well as excellent communication and IT skills you will have the ability to organise and implement plans for your team. You will demonstrate a positive, proactive approach with the ability to motivate and develop a culture of teamwork. Knowledge of relevant IT systems, personnel procedures and policies, council services and functions is desirable.
The post holder is required to participate in standby rota which supports the work undertaken during out-of-hour service. From time to time the post holder may be asked to provide cover for the out-of-hours service. Appropriate allowances will be provided as necessary.
Part Time 17.5 hours Working Pattern: Week 1 – Mon/Tues Week 2 – Mon/Tues/Wed
Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more, alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Team Leader (Part Time) - REQ06220 - 481411 in Flemington employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
