At a Glance
- Tasks: Lead a team to deliver top-notch HR services and support daily operations.
- Company: Join North Lanarkshire Council's People Operations team for a rewarding career.
- Benefits: Enjoy 27 days annual leave, flexible working, and extensive learning opportunities.
- Other info: Guaranteed interviews for care-experienced individuals and veterans.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in HR or customer service with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
Join our People Operations team and play a key role in delivering a fast, accurate and customer-focused HR service. We have a range of opportunities available, including full-time and part-time, permanent and temporary roles available.
About the Role
You’ll support the Team Leader to deliver high-quality HR transactional services, overseeing day-to-day activity and supervising a team of Service Advisors. From recruitment to employee changes and leavers, you’ll ensure processes run smoothly, efficiently and on time.
Key Responsibilities
- Lead and support a team, managing workloads and performance
- Ensure accurate and timely processing of HR transactions
- Provide expert advice to managers and employees
- Resolve complex HR and payroll queries
- Drive service improvements and maintain high data quality
What We’re Looking For
- Experience in HR or a customer-focused environment
- Strong leadership and team supervision skills
- Excellent communication and problem-solving ability
- High attention to detail and commitment to great service
Why Join Us?
- Opportunity to lead and develop a team
- Work in a fast-paced, supportive environment
- Make a real impact on service delivery
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more, alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Service Senior Advisor (Various Posts incl Temporary & Permanent) - REQ06199 - 473573 in Flemington employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises employee wellbeing and development, offering a comprehensive benefits package including 27 days of annual leave and flexible working options. With a strong commitment to fostering a supportive work culture, employees have access to extensive learning opportunities through the LearnNL academy, enabling them to grow their careers while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Senior Advisor (Various Posts incl Temporary & Permanent) - REQ06199 - 473573 in Flemington
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research the key responsibilities and think about how your experience aligns with them. This will help you stand out when you get to the interview stage.
✨Tip Number 2
Network, network, network! Reach out to current employees or those in similar roles on platforms like LinkedIn. They can give you insider tips and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about your answers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our MySelf portal! It’s the best way to ensure your application is seen by the right people. Plus, it shows you’re following the process correctly, which is always a plus!
We think you need these skills to ace Service Senior Advisor (Various Posts incl Temporary & Permanent) - REQ06199 - 473573 in Flemington
Some tips for your application 🫡
Log into MySelf:Since this role is internal, make sure you log into your MySelf account to access the application process. It's the only way to apply for this position, so don’t skip this step!
Tailor Your Application:When filling out your application, highlight your experience in HR and customer service. Use specific examples that showcase your leadership skills and problem-solving abilities to stand out.
Be Clear and Concise:Keep your application straightforward and to the point. Make sure to address all the key responsibilities mentioned in the job description, showing how you can contribute to the team.
Double-Check Before Submitting:Before hitting that submit button, take a moment to review your application. Check for any typos or missing information to ensure everything is spot on!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around transactional services and payroll processes. Being able to discuss specific scenarios or challenges you've faced in previous roles will show that you're not just familiar with the theory but can apply it in practice.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to share examples of how you've successfully led a team in the past. Talk about how you managed workloads, resolved conflicts, and motivated your team to achieve their goals.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common interview questions, focusing on how you would provide expert advice to managers and employees.
✨Demonstrate Attention to Detail
Given the importance of data quality in HR transactions, be ready to discuss how you ensure accuracy in your work. You could mention specific tools or methods you use to maintain high standards and how you handle complex queries effectively.
