Service Delivery Co-ordinator - REQ06389 - 480095 in Flemington

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Based within Housing Property Services in the Civic Centre, Motherwell, you will be operationally responsible for assisting the Service Delivery Manager in the delivery of service areas including:

• Construction programmes of major refurbishment
• New build programmes
• A repairs and maintenance service
• Contract support and administration to support all the activities involved in the delivery of the works’ programmes

Working with partnering contractors to coordinate and support the needs of over 37,000 properties, you will lead on a range of construction and or administration functions which will include:

• The coordination of major refurbishment, new build, planned maintenance and repairs programmes
• Improvement works
• Support of capital programme delivery
• Cyclical asset surveys and the coordination of associated works
• Void repairs
• Adaptations
• Legislative works coordination, including asbestos, energy and heating maintenance

We also provide a full advice service to our client group including tenants and home owners. Other areas will include:

• The monitoring of partnering contractor performance and related outcomes
• Managing and reporting on complex service enquiries and complaints
• Supporting a range of wider business improvement initiatives including the deployment of mobile technologies across operations

You will also be operationally responsible for a range of regulated and legislative services and have responsibility for the day to day management of a range of staff and administrative resources.

You should have an SVQ3/HNC in a relevant discipline or equivalent trade/apprenticeship qualification and extended relevant experience, preferably in a housing maintenance and or a construction environment, including financial and personnel resource management. Experience of managing contractors and performance to achieve agreed objectives is also essential, as is experience of service development and experience of staff supervision. A formal trade or technical background with appropriate qualifications/accreditations and experience of health and safety management and CDM are desirable.

As a Service Delivery Co-ordinator, you will be required to participate in a rota to facilitate the out of hours’ response service during evenings and weekends.

Work pattern: 35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break) Friday: 08:45 - 16:15 (including a 50 minute unpaid break)

Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security.

To find out more, alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.