Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to help residents access essential services and support their entitlements.
- Company: North Lanarkshire Council, dedicated to making a difference in the community.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Other info: Flexible working options and excellent career growth potential await you.
- Why this job: Make a real impact in people's lives while working in a supportive environment.
- Qualifications: Moderate administrative experience and strong communication skills are essential.
The predicted salary is between 31541 - 34307 £ per year.
Are you looking for a rewarding role where your work truly makes a difference? We’re looking for committed and motivated individuals to join our Revenues or Benefits Teams, helping to deliver essential services to the residents of North Lanarkshire. You’ll be part of a supportive, customer‑focused team working together to help residents access their entitlements and to ensure the council tax bill is collected fairly and accurately.
This role is based between the Civic Centre, Motherwell and home, operating under our hybrid working model. Depending on your placement, you will work within either the Benefits Service or the Revenue Service, playing an important role in providing high quality, frontline services.
Benefits Service Responsibilities include processing Housing Benefit and Council Tax Reduction claims in line with current legislation and assessing and administering Discretionary Housing Payments along with administering Free School Meal and Blue Badge applications.
Revenue Service Responsibilities include administering Council Tax and Business Rates, maintaining accounts for changes in liability, reliefs, exemptions, and discounts. Processing applications under the Scottish Welfare Fund, including Crisis Grants and Community Care Grants, in accordance with Scottish Government guidance.
You will work closely with a wide range of internal and external partners, meaning teamwork and clear communication are central to this role. By working together, you will help deliver a joined up and effective service for our communities.
We are looking for people with moderate, relevant administrative experience, experience of dealing directly with the public, good working knowledge of Microsoft Office applications, strong communication, literacy, and numeracy skills and a positive, proactive approach, with the ability to work independently and as part of a team. An IRRV Revenue or Benefits Technician qualification or equivalent, experience using Open Revenues software, processing claims and a knowledge of document image processing would be desirable.
Successful candidates will be required to undertake a basic disclosure check through Disclosure Scotland. If you’re motivated by public service, enjoy working with others, and want to play a meaningful part in supporting North Lanarkshire residents, we’d love to hear from you.
Working Pattern: Monday - Thursday: 08:45am - 16:45pm, Friday: 08:45am - 16:15pm
We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more about the application process, please refer to our Easy Read documents which will help explain the process and what happens during the selection process.
PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Revenue & Benefits Officer (5 Posts) - REQ06061 - 470284 in Flemington employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Benefits Officer (5 Posts) - REQ06061 - 470284 in Flemington
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about how your skills align with the responsibilities of the Revenue & Benefits Officer position and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re following the process as outlined, which is always a good look!
We think you need these skills to ace Revenue & Benefits Officer (5 Posts) - REQ06061 - 470284 in Flemington
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to highlight your relevant experience.
Showcase Your Skills: When filling out the application form, don’t hold back! Use specific examples to demonstrate your skills and experience, especially those related to customer service and teamwork. We want to see how you can contribute to our supportive environment.
Be Clear and Concise: Keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website: Remember, to be considered for this position, you need to apply via our website. Don’t forget to submit your application form – CVs won’t cut it! We’re excited to see your application come through.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you understand the key responsibilities of the Revenue & Benefits Officer role. Familiarise yourself with processes like Housing Benefit and Council Tax Reduction claims, as well as the importance of teamwork and communication in delivering services to residents.
✨Showcase Your Skills
Highlight your administrative experience and any relevant qualifications, such as an IRRV Revenue or Benefits Technician qualification. Be ready to discuss your proficiency with Microsoft Office applications and any experience with Open Revenues software during the interview.
✨Prepare for Scenarios
Think about real-life examples where you've dealt directly with the public or worked as part of a team. Prepare to share how you handled challenges, ensuring you demonstrate your proactive approach and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the hybrid working model, or opportunities for professional development through LearnNL. This shows your genuine interest in the role and the organisation.