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- Tasks: Support the integrity of Council Tax and Benefits software systems while ensuring high service standards.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, health benefits, and a focus on professional development.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: No formal qualifications needed; IT experience and teamwork skills are essential.
- Other info: Flexible working options and guaranteed interviews for care-experienced individuals.
The predicted salary is between 26300 - 29000 £ per year.
Located within the Civic Centre, Motherwell, you will join the Finance service to assist in maintaining the integrity and security of all Council Tax and Benefits software systems. You will also assist in ensuring that the service provided by the Revenues and Benefits workstreams is to an optimum standard and is in accordance with agreed policies, procedures and service standards.
A confident, well organised and self-motivated individual, you do not need any formal qualification as full training will be provided; however, IRRV Benefits Technician, IT/information systems certificate or equivalent are desirable. You should have comprehensive IT experience and experience of working with a number of systems and software as well as having experience of reviewing performance to achieve agreed objectives. Experience of working with Open Revenues software would be advantageous.
With excellent interpersonal and communication skills, you will have the ability to work as part of a team or on your own initiative. You should have the capacity to work under pressure to meet demanding deadlines whilst maintaining a high degree of accuracy and attention to detail. A flexible approach to work is also considered an essential requirement.
The successful candidate will be subject to a criminal records check provided by Disclosure Scotland.
Working Pattern: Monday - Thursday: 08:45am - 16:45pm, Friday: 08:45am - 16:15pm.
We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security.
To find out more, alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. Please note we do not accept CVs in place of the application form. To be considered for this vacancy you must ensure an application form is submitted. Any CV submissions will be disregarded.
Performance & Development Officer - REQ05555 - 459741 in Flemington employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance & Development Officer - REQ05555 - 459741 in Flemington
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on North Lanarkshire Council. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Be ready to discuss your IT experience and any relevant software you've worked with, especially Open Revenues. Highlighting your technical skills can set you apart from other candidates.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and helps you determine if the job is the right fit for you.
We think you need these skills to ace Performance & Development Officer - REQ05555 - 459741 in Flemington
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to highlight your relevant skills and experiences.
Show Off Your Skills: When filling out the application form, don’t hold back! Use specific examples to showcase your IT experience and any relevant software knowledge. We want to see how you can contribute to our team and meet those performance objectives.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your motivation for applying and how you align with our values. This helps us get to know you better and understand why you’d be a great fit for our team.
Apply Through Our Website: Remember, to be considered for this role, you need to apply via our website. Don’t forget to submit your application form – CVs won’t cut it! Make sure everything is filled out correctly before hitting that submit button.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Systems
Familiarise yourself with the Council Tax and Benefits software systems mentioned in the job description. Even if you haven't worked with them before, showing that you've done your homework will impress the interviewers.
✨Highlight Your IT Skills
Since comprehensive IT experience is crucial for this role, be ready to discuss specific software and systems you've used. Prepare examples of how you've successfully navigated challenges using technology in previous roles.
✨Demonstrate Teamwork and Initiative
The job requires both teamwork and the ability to work independently. Think of examples from your past where you've excelled in both areas, and be prepared to share these stories during the interview.
✨Stay Calm Under Pressure
Given the need to meet demanding deadlines, practice articulating how you've managed stress in previous jobs. Share techniques you use to maintain accuracy and attention to detail, even when the pressure is on.
