Modern Apprentice Digital Technology (IT Support) - SCQF Level 8 - REQ06248 - 474770 in Flemington

Apprenticeships play an important role in our organisation and provide people in our communities with a route into a challenging and rewarding career with North Lanarkshire Council. We aim to be a true reflection of the communities we serve, which is why encouraging talent from all backgrounds to join North Lanarkshire Council is important to us. We’ve found that Apprenticeship opportunities are one of the very best ways to equip people with the skills they need to succeed. You’ll be able to make a difference for our communities doing work that really matters.

What’s the role? To assist in the inspection, maintenance and first line repairs on non-leased ICT equipment. Support deployment and disposal routes for ICT equipment. Duties will include maintaining appropriate records and systems for the efficient functioning of ICT equipment. Support requirements will be recorded through the service desk. As part of this apprenticeship, you’ll undertake an SCQF Level 8 in Digital Technology (IT Support). You’ll also gain valuable work experience in a Field Service IT support function. This Apprenticeship would appeal to you if you’re interested in an IT Support function role. Placements are in the following area: Central Field Service Team based in Motherwell Civic Centre. There may be opportunities to work in other locations throughout North Lanarkshire.

What do I need? You don’t need to have any previous experience although 4 national 5’s at bands A-C or equivalent and Higher English and Maths at bands A-C is essential and a previous qualification in an IT related subject at either Higher, NC, NQ or HNC/D level is desirable. We look for Apprentices who can help us deliver our exciting ambition and plans for North Lanarkshire. During the selection process we’ll look for you to demonstrate the key strengths we know you’ll need to be successful; ambition, determination, adaptability, personality, ownership, be pro-active and show willingness to learn.

In accordance with Government Guidelines, you’ll need to be aged 16-24 (at the point of starting the apprenticeship) or if you are disabled or care experienced, you’ll need to be aged between 16-29 (at the point of starting the apprenticeship).

Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 26 days annual leave and 6 public holidays, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role. This is a temporary post until February 2028.

Work pattern: 35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break) Friday: 08:45 - 16:15 (including a 50 minute unpaid break).

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. Please note we do not accept CVs in place of the application form. To be considered for this vacancy you must ensure an application form is submitted. Any CV submissions will be disregarded.