At a Glance
- Tasks: Support customer experience through automation and AI tools in a dynamic team.
- Company: Join North Lanarkshire Council, a leading local authority in Scotland.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Other info: Flexible working model with great career growth potential.
- Why this job: Make a real impact on customer service while developing your tech skills.
- Qualifications: SVQ2/Higher/National 5 or equivalent; customer service experience preferred.
The predicted salary is between 27937 - 29666 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit. Our first point of contact for many of our customers is the Customer Service Hub which supports customers through telephone enquiries, email and social media channels.
We have created a new opportunity for a Developer Assistant to join our team and help shape our customer experience. Reporting to the Customer Experience Manager, you will provide entry-level support for the council’s growing use of automation, AI assisted tools and data-driven improvements across customer services.
Working within a team focused on improving customer experience, you will assist with basic business analysis, user acceptance testing, and the early development of simple automated or AI-supported processes using tools such as Power Automate, Copilot (M365), Webex, and low-code/no-code platforms. The role will also help prepare, clean and organise datasets and support the creation of dashboards used to inform decision-making.
To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.
You should be educated to SVQ2/Higher/National 5 or equivalent level qualification. Experience of CRM Dynamics system, analysing trends and presenting data from dashboards along with experience in using Excel to store, sort, analyse, and display data is desirable. A key aspect of this role will include collaborating with a wide range of people across the organisation, so good communication skills are essential. Applicants should be adaptable to change, capable of working to targets, and able to react quickly to challenges.
You will be joining a dynamic and flexible team within Finance and Technology who currently operate a hybrid model of home-working and office-based work at the Civic Centre office in Motherwell.
Work pattern: 35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break) Friday: 08:45 - 16:15 (including a 50 minute unpaid break)
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Developer Assistant - REQ06107 - 475197 in Flemington employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee wellbeing and development. With a comprehensive benefits package including generous annual leave, flexible working options, and access to a robust learning academy, employees are empowered to grow their careers while contributing to the community. Located in Motherwell, the council's commitment to fair work and its dynamic team culture make it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Assistant - REQ06107 - 475197 in Flemington
✨Tip Number 1
Make sure you log into your MySelf account and follow the specific application instructions for internal candidates. It’s crucial to stick to the guidelines provided, as this shows you’re serious about the role.
✨Tip Number 2
Brush up on your customer service skills! Since this role is all about enhancing customer experience, think of examples from your past work where you’ve gone above and beyond for customers.
✨Tip Number 3
Get familiar with the tools mentioned in the job description, like Power Automate and Excel. Showing that you can hit the ground running with these technologies will definitely give you an edge.
✨Tip Number 4
Don’t hesitate to reach out to Sarah Quinn if you have questions about the role. Engaging with current employees can provide insights that might help you stand out during the selection process.
We think you need these skills to ace Developer Assistant - REQ06107 - 475197 in Flemington
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what the role involves and how your skills fit in. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Skills:When filling out your application, highlight your relevant experience and skills. If you've worked in customer service or have experience with tools like Excel or CRM systems, let us know! We want to see how you can contribute to our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through MySelf:Remember, this is an internal position, so make sure you log into your MySelf account to apply. Following the correct process is crucial, and we want to see your application come through the right channels!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Power Automate and low-code platforms. Being able to discuss how you've used these tools or similar ones in the past will show your readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've handled customer interactions in previous jobs. Highlight your communication skills and ability to resolve issues effectively.
✨Demonstrate Adaptability
Be ready to discuss times when you've had to adapt to changes or challenges in a work environment. This shows that you can thrive in a dynamic team and are willing to learn as the service evolves.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the team's goals or how they measure success in customer experience. It shows your interest in the role and helps you gauge if it's the right fit for you.
