At a Glance
- Tasks: Assist customers with inquiries via phone, email, and social media.
- Company: Join North Lanarkshire Council, a leading local authority in Scotland.
- Benefits: Enjoy 27 days annual leave, health benefits, and flexible working options.
- Other info: Great career growth opportunities and commitment to supporting diverse applicants.
- Why this job: Shape customer experiences and develop your skills in a supportive environment.
- Qualifications: SVQ2/Higher/National 5 or equivalent required; customer care qualification is a plus.
The predicted salary is between 26991 - 28665 £ per year.
North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit. Our first point of contact for many of our customers is the Customer Service Hub in which we have a vacancy for a Customer Service Representative.
The role involves responding to a wide range of enquiries in relation to council services, so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels, so this is an exciting time to join our team and shape our customer experience.
To provide the highest level of customer service, you should have experience of working in a busy, customer-focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops. An SVQ2/Higher/National 5 or equivalent level qualification is essential. A customer care qualification is desirable.
Work Pattern: Saturday and Sunday - alternate dayshift and backshift. Week 1 - Dayshift 8am - 5pm; Week 2 - Backshift - 3pm - 00:00.
Working here at North Lanarkshire Council: If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working, and we operate a Smarter Working Policy. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. Please note we do not accept CVs in place of the application form. To be considered for this vacancy you must ensure an application form is submitted. Any CV submissions will be disregarded.
Customer Service Representative (3 Posts) (Part Time) - REQ06077 - 474768 in Flemington employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment. With a strong focus on employee wellbeing, we offer generous benefits including 27 days of annual leave, flexible working options, and extensive learning and development opportunities through our LearnNL academy. Join us in shaping the future of customer service while making a meaningful impact in the community of North Lanarkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (3 Posts) (Part Time) - REQ06077 - 474768 in Flemington
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and their services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, try role-playing with a friend or family member to get comfortable with handling different types of enquiries.
✨Tip Number 3
Be ready to showcase your flexibility. The job requires a willingness to adapt, so think of examples from your past experiences where you've successfully handled changes or challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application is seen. Plus, it shows you’re tech-savvy and ready for the digital communication shift in customer service.
We think you need these skills to ace Customer Service Representative (3 Posts) (Part Time) - REQ06077 - 474768 in Flemington
Some tips for your application 🫡
Know the Role:Before you start your application, take a good look at the job description. Understanding what we're looking for in a Customer Service Representative will help you tailor your application to show us why you're the perfect fit!
Show Off Your Skills:Make sure to highlight your customer service experience and any relevant qualifications. We want to see how your skills match up with what we need, so don’t hold back on showcasing your strengths!
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Remember, clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us properly. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a council context. Familiarise yourself with common council services and how they operate. This will help you answer questions confidently and show that you're proactive about understanding the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you would handle various customer enquiries, both over the phone and via email.
✨Demonstrate Flexibility and Teamwork
Be ready to discuss examples from your past experiences where you've had to adapt to changing situations or work collaboratively with others. Highlighting your ability to prioritise tasks and support your team will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
