At a Glance
- Tasks: Ensure community centres are welcoming, clean, and safe while providing excellent customer care.
- Company: Join North Lanarkshire Council, committed to community support and development.
- Benefits: Enjoy 27 days annual leave, flexible working, and a range of health and wellbeing benefits.
- Other info: Casual hours with opportunities for personal growth and career development.
- Why this job: Make a real difference in your community while developing practical skills.
- Qualifications: Strong practical skills and a passion for customer service are essential.
The predicted salary is between 27455 - 28533 £ per year.
The Community Facilities Caretaker plays a vital role in ensuring our Community Centres are welcoming, well‑maintained, and safe spaces for all. Reporting to the Assistant Area Manager, you will take pride in maintaining high standards of presentation, cleanliness, and security across our facilities. We are looking for someone who enjoys working with the public and can communicate confidently and courteously with a wide range of service users, delivering excellent customer care at all times.
In this hands‑on role, you will use your initiative daily to identify maintenance needs, carry out minor repairs, and support the smooth running of the centre. Strong practical skills, along with the ability to complete paperwork and keep accurate records, are essential. If you are enthusiastic, self‑motivated, and adaptable - someone who takes ownership of their work and enjoys contributing to a busy community environment - we would love to hear from you.
Important Application Guidance
To support your application and ensure fair shortlisting, you must provide a supporting statement. In this statement, please clearly demonstrate how you meet the essential and desirable criteria listed in the job description. Applications that do not address these criteria may not be shortlisted.
This is a temporary position until 31/12/2027. Work pattern: Casual hours, worked as and when required to meet service needs, including evenings and weekends where necessary.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. For more information on local authority careers visit the myjobscotland career hub.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone.
PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Caretaker (6 Posts) (Casual) (Various Locations) - REQ06343 - 480475 in Flemington employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Caretaker (6 Posts) (Casual) (Various Locations) - REQ06343 - 480475 in Flemington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like North Lanarkshire Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like North Lanarkshire Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Caretaker (6 Posts) (Casual) (Various Locations) - REQ06343 - 480475 in Flemington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to North Lanarkshire Council.
How to prepare for a job interview at North Lanarkshire Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in North Lanarkshire Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services North Lanarkshire Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
