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- Tasks: Support HR operations and ensure smooth employee processes in a fast-paced environment.
- Company: Join North Lanarkshire Council, committed to fair work and community support.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Why this job: Make a real difference in people's lives while growing your HR skills.
- Qualifications: National 5 qualification or equivalent; strong communication and numeracy skills required.
- Other info: Temporary role for 6 months with flexible working options available.
The predicted salary is between 22700 - 24900 £ per year.
We are looking for an individual with experience of working within a fast-paced HR customer service role. The ideal candidate will be enthusiastic, possess excellent interpersonal, communication and customer service skills with attention to detail, to ensure high levels of accuracy of HR transactional processes.
Reporting to the Senior People Operations advisor, you will work with the People Operations Team within the Employee Service Centre, delivering day-to-day operational HR transactional activities across the employee lifecycle. You will ensure a seamless process for both employees and the managers.
As an Advisor, your responsibilities will primarily involve managing employee changes, including work pattern changes, position transfers, hours and salary changes, allowances, issuing of contracts and variations, and maintaining accurate personal files. You should be educated to National 5 qualification (or equivalent), and able to support employees and managers in understanding HR transactional processes, ensuring adherence and compliance with policies, procedures, and legislation.
You will have strong numeracy skills as well as being IT literate, with the ability to quickly learn iTrent system and Microsoft applications. You should have the ability to embrace change, be actively open and receptive to support digital transformation within HR, including employee and manager self-service. This post is temporary for a period of 6 months.
If you would like some more information please contact Shona Shirkie, HR Compliance & Audit Team Lead: shirkies@northlan.gov.uk
Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more, alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Advisor (People Operations) - HR Transformation & Engagement (Temporary) - REQ05372 - in Flemington employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor (People Operations) - HR Transformation & Engagement (Temporary) - REQ05372 - in Flemington
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on North Lanarkshire Council. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your HR experience and how it aligns with the role of Advisor in People Operations. Confidence is key!
✨Tip Number 3
Be ready to discuss your customer service skills! Since this role involves a lot of interaction with employees and managers, prepare examples of how you've successfully handled HR transactions or resolved issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s super important to follow the application process as outlined. Make sure you submit your application form via MySelf to be considered for this fantastic opportunity.
We think you need these skills to ace Advisor (People Operations) - HR Transformation & Engagement (Temporary) - REQ05372 - in Flemington
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an Advisor role and how your experience fits in. Tailoring your application to highlight relevant skills will make you stand out!
Show Off Your Customer Service Skills: Since this role is all about HR customer service, don’t forget to showcase your interpersonal and communication skills. Share examples of how you've successfully supported employees or managers in the past – we love hearing about real-life experiences!
Be Detail-Oriented: Attention to detail is key in HR! When filling out your application, double-check for any typos or errors. We want to see that you can maintain high levels of accuracy, so make sure your application reflects that commitment.
Apply Through Our Website: Remember, to be considered for this position, you need to apply via our website. Don’t send in a CV instead of the application form – it won’t be accepted! Follow the process outlined and ensure your application is submitted correctly.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your HR Basics
Make sure you brush up on your knowledge of HR transactional processes. Understand the employee lifecycle and be ready to discuss how you can ensure accuracy in managing employee changes, like work pattern adjustments and salary modifications.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully supported employees or managers. Highlight your interpersonal skills and how you handle queries effectively.
✨Embrace Digital Transformation
Familiarise yourself with digital tools like iTrent and Microsoft applications. Be prepared to discuss how you can support the transition to self-service for employees and managers, showing that you're open to change and innovation.
✨Attention to Detail is Key
In HR, accuracy is crucial. Bring examples of how you've maintained high levels of detail in your previous roles. This could include managing personal files or ensuring compliance with policies and procedures—show them you’re meticulous!
