At a Glance
- Tasks: Assist with customer service, building control, security, cleaning, and minor maintenance tasks.
- Company: Join North Lanarkshire Council, dedicated to community wellbeing and support.
- Benefits: Enjoy 27 days annual leave, flexible working, and a range of health and financial perks.
- Why this job: Make a difference in your community while developing skills in a supportive environment.
- Qualifications: Customer service experience and good communication skills are essential; facilities management experience is a plus.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
The predicted salary is between 20000 - 28000 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF Various Locations & Work Patterns will be discussed at interview Based within one of our establishments below, you will deliver a service which meets the needs of our customers and service users. Main duties include dealing with members of the public, building control and security, cleaning and minor maintenance. In order to succeed in this role you will have experience of working in a customer focused environment and in dealing with members of the public. It is also essential that you have good administrative, communication skills and IT skills. Experience of working in a facilities management environment, undertaking security check, cleaning duties and minor repairs and maintenance would be advantageous. You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role. Working here at North Lanarkshire Council If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. For more information on local authority careers visit the myjobscotland career hub North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. Click here to see our Recruitment Charter. *For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Facility Assistant (8 Posts) (Various Locations & Work Patterns)-REQ04626 - 435063 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facility Assistant (8 Posts) (Various Locations & Work Patterns)-REQ04626 - 435063
✨Tip Number 1
Familiarise yourself with the specific locations and work patterns mentioned in the job description. Knowing the details about where you might be working can help you tailor your responses during the interview and show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or facilities management. Be prepared to share specific examples of how you've dealt with members of the public or handled maintenance tasks, as this will demonstrate your suitability for the role.
✨Tip Number 3
Brush up on your administrative and IT skills before the interview. Since these are essential for the role, being able to discuss your proficiency in these areas confidently will give you an edge over other candidates.
✨Tip Number 4
Research North Lanarkshire Council's values and commitment to community support, especially regarding their initiatives for care-experienced individuals and veterans. This knowledge can help you align your answers with their mission during the interview.
We think you need these skills to ace Facility Assistant (8 Posts) (Various Locations & Work Patterns)-REQ04626 - 435063
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the main duties and requirements. Highlight your experience in customer service, administrative tasks, and any relevant facilities management experience.
Tailor Your Application: Make sure to tailor your application form to reflect how your skills and experiences align with the specific requirements of the Facility Assistant role. Use examples from your past work to demonstrate your capabilities.
Highlight Relevant Skills: Emphasise your communication, IT, and administrative skills in your application. Mention any experience you have with security checks, cleaning duties, or minor repairs, as these are advantageous for the role.
Follow Application Instructions: Ensure you submit the correct application form as specified in the job posting. Remember, CVs will not be accepted, so focus on completing the application form thoroughly and accurately.
How to prepare for a job interview at North Lanarkshire Council
✨Showcase Your Customer Service Skills
Since the role involves dealing with members of the public, be prepared to discuss your previous experiences in customer-focused environments. Share specific examples of how you've handled difficult situations or provided excellent service.
✨Demonstrate Communication Proficiency
Good communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions that assess your ability to communicate effectively with both customers and colleagues.
✨Highlight Relevant Experience
If you have experience in facilities management, cleaning, or minor maintenance, make sure to highlight this during the interview. Discuss any specific tasks you've undertaken and how they relate to the responsibilities of the Facility Assistant role.
✨Understand the Organisation's Values
Familiarise yourself with North Lanarkshire Council's values and commitment to Fair Work. Be ready to discuss how your personal values align with theirs, especially regarding community service and support for vulnerable groups.