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- Tasks: Assist with customer service, building control, cleaning, and minor maintenance tasks.
- Company: Join North Lanarkshire Council, dedicated to community wellbeing and support.
- Benefits: Enjoy 27 days annual leave, flexible working, and a range of health and financial perks.
- Why this job: Make a difference in your community while developing valuable skills in a supportive environment.
- Qualifications: Customer service experience and good communication skills are essential; facilities management experience is a plus.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
The predicted salary is between 20400 - 21100 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
NLC3 £25,437 – £26,412 (Pro Rata)
Based within one of our establishments below, you will deliver a service which meets the needs of our customers and service users.
Main duties include dealing with members of the public, building control and security, cleaning and minor maintenance. In order to succeed in this role you will have experience of working in a customer focused environment and in dealing with members of the public.
It is also essential that you have good administrative, communication skills and IT skills. Experience of working in a facilities management environment, undertaking security check, cleaning duties and minor repairs and maintenance would be advantageous.
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role.
Work pattern (2 Posts):
15 hours per week – Monday to Friday – 07:00 10:00
15 hours per week – Monday to Friday – 17:00 to 20:00.
Locations:
Broomlands Family Learning Centre, Cumbernauld.
Cumbernauld Village FLC, Cumbernauld.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
For more information on local authority careers visit themyjobscotland career hub
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
Click here to see ourRecruitment Charter.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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Facility Assistant 52 weeks (2 Posts) (Part Time) (various locations) - REQ04577 - 433431 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facility Assistant 52 weeks (2 Posts) (Part Time) (various locations) - REQ04577 - 433431
✨Tip Number 1
Familiarise yourself with the specific locations mentioned in the job description. Knowing the Broomlands Family Learning Centre and Cumbernauld Village FLC will help you demonstrate your commitment and understanding of the role during any interviews.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since the role involves dealing with the public, sharing specific examples of how you've successfully managed customer interactions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your administrative and IT skills. The job requires good communication and organisational abilities, so think of instances where you've used these skills effectively in previous roles.
✨Tip Number 4
Be ready to talk about your experience with facilities management tasks, such as cleaning and minor maintenance. If you have relevant examples, they can significantly strengthen your case for being a suitable candidate.
We think you need these skills to ace Facility Assistant 52 weeks (2 Posts) (Part Time) (various locations) - REQ04577 - 433431
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, administrative tasks, and facilities management.
Tailor Your Application: Customise your application form to reflect how your skills and experiences align with the specific duties mentioned, such as dealing with the public, cleaning, and minor maintenance.
Highlight Relevant Skills: Emphasise your communication, IT, and administrative skills in your application. Provide examples of how you've successfully used these skills in previous roles.
Follow Application Instructions: Ensure you complete the application form as specified. Remember, CVs are not accepted for this position, so focus on providing all required information in the application form.
How to prepare for a job interview at North Lanarkshire Council
✨Showcase Your Customer Service Skills
Since the role involves dealing with members of the public, it's crucial to highlight your experience in customer-focused environments. Prepare examples of how you've successfully handled customer interactions or resolved issues in the past.
✨Demonstrate Your Communication Abilities
Good communication skills are essential for this position. Be ready to discuss how you effectively communicate with colleagues and customers, and consider sharing specific instances where your communication made a positive impact.
✨Familiarise Yourself with Facilities Management
Having knowledge of facilities management practices will give you an edge. Brush up on basic cleaning protocols, security checks, and minor maintenance tasks, and be prepared to discuss any relevant experience you have in these areas.
✨Prepare for Administrative Questions
As the role requires good administrative skills, expect questions related to IT proficiency and organisational abilities. Think of examples where you've used technology to streamline processes or manage tasks efficiently.