At a Glance
- Tasks: Lead daily operations at vibrant leisure facilities and create a welcoming environment.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Other info: Flexible working hours and a supportive environment for career growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in leisure or customer service; relevant qualifications preferred.
The predicted salary is between 35000 - 45000 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
We’re looking for an inspiring Duty Supervisor to help lead the daily operation of our vibrant leisure facilities within Active & Creative Communities. As the face of our venue, you’ll play a key part in creating a safe, welcoming, and energetic environment for staff and customers alike. You’ll take responsibility for the smooth running of the building, ensuring high standards of customer care, supervising frontline teams, supporting health and safety compliance, overseeing cleanliness across all areas, and stepping into management responsibilities when required.
This is your chance to make a real impact—enhancing service quality, supporting staff development, managing operational delivery, and helping shape an outstanding experience for every visitor who walks through our doors. We’re looking for someone with passion, confidence, and a strong customer‑focused approach—someone who thrives in a fast‑paced leisure environment and enjoys leading from the front.
You should bring solid experience in leisure, fitness, or customer service, along with the ability to manage workloads, problem‑solve creatively, and communicate effectively with colleagues, contractors, and customers. To succeed in this position, you should bring a combination of relevant qualifications, skills, and experience. This includes holding qualifications such as SVQ2, National or Higher Certificates.
The role also includes conducting formal training assessments for lifeguards and first aiders, so you must either hold or be willing to work towards the required NPLQ, Pool Plant certification and Trainer Assessor qualifications. Flexibility is essential, as the post involves early mornings, evenings, and weekend work in line with operational needs. You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
If you’re enthusiastic, community‑driven and ready to make a meaningful impact, we’d love to hear from you.
Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more, please ensure an application form is submitted. Any CV submissions will be disregarded.
Duty Supervisor (Permanent & Temporary) (13 Posts) - REQ06357 - 478546 employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With generous benefits including 27 days of annual leave, flexible working options, and comprehensive training through LearnNL, staff are empowered to grow in their careers while making a meaningful impact in the community. Join us in creating vibrant leisure facilities where your passion for customer service can shine and contribute to a positive environment for all visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Supervisor (Permanent & Temporary) (13 Posts) - REQ06357 - 478546
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like North Lanarkshire Council. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to North Lanarkshire Council
Don't be shy about reaching out to North Lanarkshire Council directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Supervisor (Permanent & Temporary) (13 Posts) - REQ06357 - 478546
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about North Lanarkshire Council and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at North Lanarkshire Council
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
