At a Glance
- Tasks: Support customer experience through automation and AI tools in a dynamic team.
- Company: Join North Lanarkshire Council, a leading local authority in Scotland.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Other info: Flexible working model with excellent career growth potential.
- Why this job: Make a real impact on customer service while developing your tech skills.
- Qualifications: SVQ2/Higher/National 5 or equivalent; customer service experience preferred.
The predicted salary is between 27937 - 29666 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit. Our first point of contact for many of our customers is the Customer Service Hub which supports customers through telephone enquiries, email and social media channels.
We have created a new opportunity for a Developer Assistant to join our team and help shape our customer experience. Reporting to the Customer Experience Manager, you will provide entry-level support for the council’s growing use of automation, AI assisted tools and data-driven improvements across customer services.
Working within a team focused on improving customer experience, you will assist with basic business analysis, user acceptance testing, and the early development of simple automated or AI-supported processes using tools such as Power Automate, Copilot (M365), Webex, and low-code/no-code platforms. The role will also help prepare, clean and organise datasets and support the creation of dashboards used to inform decision-making.
To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.
You should be educated to SVQ2/Higher/National 5 or equivalent level qualification. Experience of CRM Dynamics system, analysing trends and presenting data from dashboards along with experience in using Excel to store, sort, analyse, and display data is desirable. A key aspect of this role will include collaborating with a wide range of people across the organisation, so good communication skills are essential. Applicants should be adaptable to change, capable of working to targets, and able to react quickly to challenges.
You will be joining a dynamic and flexible team within Finance and Technology who currently operate a hybrid model of home-working and office-based work at the Civic Centre office in Motherwell.
Work pattern: 35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break) Friday: 08:45 - 16:15 (including a 50 minute unpaid break)
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Developer Assistant - REQ06107 - 475197 employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With a comprehensive benefits package including generous annual leave, flexible working options, and access to extensive learning and development opportunities through LearnNL, employees are empowered to thrive in their careers while contributing to the community. Located in Motherwell, the council's commitment to innovation and customer service ensures that every team member plays a vital role in shaping a prosperous future for North Lanarkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Assistant - REQ06107 - 475197
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research North Lanarkshire Council and understand their values and goals. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees or those who've worked there before. They can give you insider tips on what the hiring managers are looking for and how to stand out during the interview process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Use examples from your past experiences to demonstrate your skills and how they align with the Developer Assistant role.
✨Tip Number 4
Don't forget to apply through the MySelf account as instructed! Following the application process correctly shows that you pay attention to detail and can follow guidelines, which is crucial for this role.
We think you need these skills to ace Developer Assistant - REQ06107 - 475197
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to highlight your relevant skills and experiences.
Show Off Your Customer Service Skills:Since this role is all about improving customer experience, don’t forget to showcase your customer service skills in your application. Share specific examples of how you've handled customer interactions or resolved issues in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand.
Apply Through MySelf:Remember, this position is internal, so make sure you log into your MySelf account to apply. Following the correct process is crucial, and we want to see your application come through the right channels!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Power Automate and low-code platforms. Being able to discuss how you've used these tools or similar ones in the past will show your readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've handled customer interactions in previous jobs. Highlight your communication skills and ability to resolve issues effectively.
✨Prepare for Team Collaboration
This position involves working with various teams, so be ready to discuss your experience in collaborative environments. Think of specific instances where you contributed to a team project and how you adapted to different working styles.
✨Demonstrate Your Willingness to Learn
The job requires a flexible approach and a willingness to evolve. Be prepared to talk about times when you embraced new challenges or learned new skills, especially in tech or customer service settings.
