At a Glance
- Tasks: Analyse data to drive performance improvements and support decision-making.
- Company: Join North Lanarkshire Council, a supportive and community-focused employer.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Other info: Flexible working options and a commitment to supporting diverse applicants.
- Why this job: Make a real impact in your community while developing your analytical skills.
- Qualifications: Degree or equivalent in a relevant field with experience in performance management.
The predicted salary is between 43043 - 49231 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
Based within the Customer Service Hub, you will have a key role in bringing together data, analysis, and information to inform various performance reporting and assessment and continuous improvement processes to support the implementation of The Plan for North Lanarkshire and delivery of the linked Programme of Work.
As an integral part of decision making, you will support the council through the development and monitoring of performance indicators, analysis and interpretation of qualitative and quantitative information and identification of trends and issues. This will involve responsibility for proactive analysis of customer behaviour and contact channel drivers, which will underpin the work of the Customer Services Hub.
With the ability to analyse and interpret performance data and information to identify trends and present clear and concise recommendations, you should be educated to degree/SVQ level 4/HND level or equivalent in a relevant discipline with experience in a research or business-based environment. You will have experience in a performance management and service improvement environment.
You should also have experience of facilitating groups of individuals across the organisation and have a positive attitude, a strong customer focus and be able to create and maintain good relationships with customers and colleagues at all levels across the organisation. You will demonstrate a proactive approach with the ability to motivate and develop the culture of the customer service.
The role requires agile working and the ability to travel across North Lanarkshire to support the operational needs of the Hub. The post holder is required to participate in standby rota which supports the work undertaken during out of hours service.
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more, alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVs IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Data Intelligence Analyst - REQ06118 - 474835 employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises employee wellbeing and professional growth, offering a comprehensive benefits package including 27 days of annual leave, flexible working options, and extensive learning opportunities through our LearnNL academy. Our inclusive work culture fosters collaboration and support, ensuring that every team member can thrive while contributing to the community's development and improvement initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Data Intelligence Analyst - REQ06118 - 474835
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills match up. This will help you speak confidently about your fit during interviews.
✨Tip Number 2
Network like a pro! Reach out to current employees or those in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about examples from your past work that showcase your skills, especially in data analysis and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at North Lanarkshire Council.
We think you need these skills to ace Data Intelligence Analyst - REQ06118 - 474835
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what the role entails and how your skills align with the requirements. This will help you tailor your application effectively.
Highlight Relevant Experience:When filling out your application, focus on showcasing your relevant experience. Use specific examples from your past roles that demonstrate your ability to analyse data and support performance management. This is your chance to shine!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to understand. Remember, the goal is to communicate your qualifications and enthusiasm for the role without overwhelming the reader.
Apply Through MySelf:Don’t forget, if you’re an internal candidate, you need to apply via your MySelf account. Follow the instructions carefully to ensure your application is submitted correctly. We want to see you succeed, so make sure you get it right!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Data
As a Data Intelligence Analyst, you'll be working with performance indicators and customer behaviour analysis. Brush up on relevant data analysis techniques and tools before your interview. Be ready to discuss how you've used data to inform decisions in past roles.
✨Showcase Your Communication Skills
This role requires you to present clear recommendations based on your analysis. Prepare examples of how you've effectively communicated complex information to different audiences. Practise explaining your findings in a straightforward manner.
✨Demonstrate Your Customer Focus
With a strong emphasis on customer service, think about times when you've gone above and beyond for customers. Be prepared to share specific examples that highlight your proactive approach and ability to build relationships across the organisation.
✨Understand the Council's Goals
Familiarise yourself with The Plan for North Lanarkshire and how your role fits into it. Showing that you understand the council's objectives and how your work can contribute will demonstrate your commitment and alignment with their vision.
