Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist residents with various council enquiries.
- Company: Join North Lanarkshire Council, a supportive and community-focused employer.
- Benefits: Enjoy 27 days annual leave, flexible working, and a range of health benefits.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service, strong communication, and IT skills required.
- Other info: Opportunities for career growth and professional development available.
The predicted salary is between 22600 - 24000 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The Apply now button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
*Fusion Assets, NLP LLP
NLC5 £26,991 – £28,665 pro rata
To provide the highest level of customer service, we are seeking to recruit a part-time Customer Service Officer with experience of working in a busy customer focused environment.
You will provide excellent front line services to our residents including dealing with enquiries relating to a wide range of council services. You will also be responsible for cash handling and clerical support when required.
It is essential that you can demonstrate experience of dealing with front line enquiries in a busy customer service environment, have excellent communication skills with the ability to deliver a high standard of customer care, well developed IT skills and a flexible approach to work. In addition, moderate cash handling experience, clerical and team working experience together with good literacy and numeracy skills are essential. You will be expected to work with minimal supervision, have strong decision making skills and the ability to maintain a high degree of accuracy while working in this busy environment.
You may be required to cover any First Stop Shop within North Lanarkshire.
Work Pattern:
Week 1: Thursday & Friday
Week 2: Monday, Tuesday & Wednesday
Working here at North Lanarkshire Council
If you\’re considering a career with us, you\’ll be keen to know what\’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
Alternative application packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative application pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
#J-18808-Ljbffr
Customer Service Officer - REQ04947 - 444532 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - REQ04947 - 444532
✨Tip Number 1
Make sure you know the ins and outs of the Customer Service Officer role. Brush up on your knowledge about the council services you'll be dealing with, so you can impress during interviews with your understanding of what’s expected.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries in a busy environment.
✨Tip Number 3
Don’t forget to highlight your cash handling experience! Be ready to share specific examples of how you've managed cash in previous roles, as this is a key part of the job.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the resources you need to prepare for the interview process right there.
We think you need these skills to ace Customer Service Officer - REQ04947 - 444532
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Customer Service Officer and help you tailor your application accordingly.
Show Off Your Customer Service Skills: Since this role is all about providing top-notch customer service, highlight your experience in busy environments. Share specific examples of how you've handled enquiries or resolved issues to demonstrate your skills.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that directly address the questions asked, so avoid fluff and get straight to the good stuff!
Apply Through MySelf: Remember, this vacancy is internal, so make sure you log into your MySelf account to submit your application. Following the correct process is key to being considered for the role, so don’t skip this step!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences in handling enquiries and how you maintained a high standard of care. Think of specific examples where you went above and beyond for a customer.
✨Show Off Your IT Skills
Since the role requires well-developed IT skills, be prepared to talk about the software and tools you've used in past roles. If you have experience with cash handling systems or customer relationship management software, make sure to highlight that!
✨Demonstrate Decision-Making Abilities
The job calls for strong decision-making skills, so think of scenarios where you had to make quick decisions under pressure. Prepare to explain your thought process and how you ensured accuracy while working in a busy environment.
✨Flexibility is Key
With the requirement to cover various First Stop Shops, show your willingness to adapt. Share examples of how you've successfully managed changing priorities or worked in different teams. This will demonstrate your flexibility and team spirit.
