At a Glance
- Tasks: Deliver top-notch customer service and handle enquiries in a busy environment.
- Company: Join a dynamic council team focused on community support.
- Benefits: Competitive pay, flexible hours, and valuable experience in customer service.
- Other info: Temporary role with potential for growth and varied responsibilities.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Experience in customer service, strong communication, and IT skills required.
The predicted salary is between 24900 - 27000 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC5 £27,937 - £29,666 (Pro rata) To provide the highest level of customer service, we are seeking to recruit a part-time Customer Service Officer with experience of working in a busy customer focused environment.
You will provide excellent front line services to our residents including dealing with enquiries relating to a wide range of council services.
You will also be responsible for cash handling and clerical support when required.
It is essential that you can demonstrate experience of dealing with front line enquiries in a busy customer service environment, have excellent communication skills with the ability to deliver a high standard of customer care, well developed IT skills and a flexible approach to work.
In addition, moderate cash handling experience, clerical and team working experience together with good literacy and numeracy skills are essential.
You will be expected to work with minimal supervision, have strong decision making skills and the ability to maintain a high degree of accuracy while working in this busy environment.
You may be required to cover any Housing Office within North Lanarkshire.
This position is temporary until 19/12 2026.
Work pattern: 21 hours per week - Monday, Tuesday
Customer Service Officer (Part Time) (Temporary) - REQ06450 - 483047 employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
