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- Tasks: Deliver top-notch customer service and handle enquiries in a busy environment.
- Company: North Lanarkshire Council, committed to serving the community.
- Benefits: Competitive salary, part-time hours, and valuable experience.
- Other info: Flexible work pattern with opportunities for personal growth.
- Why this job: Join a dynamic team and make a difference in residents' lives.
- Qualifications: Experience in customer service, strong communication, and IT skills.
The predicted salary is between 27937 - 29666 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF. This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
To provide the highest level of customer service, we are seeking to recruit part-time Customer Service Officers with experience of working in a busy customer focused environment. You will provide excellent front line services to our residents including dealing with enquiries relating to a wide range of council services. You will also be responsible for cash handling and clerical support when required.
It is essential that you can demonstrate experience of dealing with front line enquiries in a busy customer service environment, have excellent communication skills with the ability to deliver a high standard of customer care, well developed IT skills and a flexible approach to work. In addition, moderate cash handling experience, clerical and team working experience together with good literacy and numeracy skills are essential.
You will be expected to work with minimal supervision, have strong decision making skills and the ability to maintain a high degree of accuracy while working in this busy environment. You may be required to cover any Housing Locality within North Lanarkshire.
Work pattern: Post 1 - 17.5 hours per week - Monday, Tuesday.
Customer Service Officer (2 Posts 1 Perm. 1 Temp) (Part Time) - REQ06011 - 468993 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (2 Posts 1 Perm. 1 Temp) (Part Time) - REQ06011 - 468993
✨Tip Number 1
Make sure you know the ins and outs of the Customer Service Officer role. Brush up on your knowledge about the council services you'll be dealing with, so you can impress during any discussions.
✨Tip Number 2
Practice your communication skills! Whether it's through mock interviews or chatting with friends, being able to articulate your experience in a busy customer-focused environment will set you apart.
✨Tip Number 3
Don’t forget to showcase your cash handling and clerical skills. Be ready to share specific examples of how you've successfully managed these tasks in previous roles.
✨Tip Number 4
Finally, remember to apply through our MySelf account as instructed. It’s the best way to ensure your application gets seen by the right people!
We think you need these skills to ace Customer Service Officer (2 Posts 1 Perm. 1 Temp) (Part Time) - REQ06011 - 468993
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your experience aligns with the requirements.
Showcase Your Customer Service Skills: Since this role is all about providing top-notch customer service, highlight your relevant experience in your application. We love to see examples of how you've handled enquiries and provided support in busy environments.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills without unnecessary fluff.
Apply Through MySelf: Remember, this vacancy is internal, so make sure to log into your MySelf account to apply. We want to see your application come through the right channel, so don’t forget this step!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the importance of delivering high-quality service.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills. Think about times when you effectively resolved a customer's issue or explained a complex topic clearly. This is crucial for a role that involves front line services.
✨Demonstrate IT Proficiency
Since the job requires well-developed IT skills, be prepared to talk about the software and tools you’ve used in previous roles. If you have experience with specific systems relevant to the council's operations, mention those too!
✨Flexibility is Key
Be ready to discuss your flexible approach to work. Share examples of how you've adapted to changing circumstances or taken on additional responsibilities in a busy environment. This will show that you're a team player who can handle the demands of the role.