At a Glance
- Tasks: Assist customers and ensure they enjoy their visit at a busy sports complex.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Other info: Flexible working options available; guaranteed interviews for care-experienced individuals.
- Why this job: Be part of a supportive team while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 22000 - 26000 € per year.
Job Description
NLC4 £26,081 - £27,318 Pro Rata
\\nBased in Sir Matt Busby Sports Complex, Bellshill your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
\\nPrevious moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
\\nWork Pattern -
\\nWeek 1: Saturday 7.30am to 1.30pm and Sunday 7.30am to 3.30pm
\\nWeek 2: Saturday 11.30am to 6pm and Sunday 1pm to 8.30pm
\\nWorking here at North Lanarkshire Council
\\nIf you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
\\nFor more information on local authority careers visit the myjobscotland career hub
\\nNorth Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
\\nClick here to see our Recruitment Charter.
\\n*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
\\nWe are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
\\nWe have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
\\nNorth Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
\\nThe Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
\\nAlternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
\\nThe following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
\\n***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
\\nCustomer Service Advisor (Part Time) - REQ04839 - 441927 in Bellshill employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment at the Sir Matt Busby Sports Complex in Bellshill. With a strong commitment to employee wellbeing, you will benefit from 27 days of annual leave, flexible working options, and extensive learning and development opportunities through our LearnNL academy. Join us to be part of a community-focused organisation that values diversity and promotes fair work principles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Part Time) - REQ04839 - 441927 in Bellshill
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Sir Matt Busby Sports Complex and its offerings. This way, when you chat with customers, you can provide them with tailored recommendations and make their visit even more enjoyable.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with friends or family. This will help you feel more confident when handling enquiries and cash transactions during your shifts.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel and Word, as they might come in handy for bookings and reports. Being tech-savvy will definitely give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us at North Lanarkshire Council.
We think you need these skills to ace Customer Service Advisor (Part Time) - REQ04839 - 441927 in Bellshill
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role involves and how your skills fit in. Highlight any relevant experience you have that matches the requirements!
Tailor Your Application:Don’t just send a generic application! We love it when candidates personalise their applications. Use specific examples from your past experiences that demonstrate your customer service skills and how you can contribute to our team.
Show Off Your Communication Skills:Since this role is all about assisting customers, we’re looking for excellent communication skills. Make sure your application is clear, concise, and free of errors. This is your chance to show us how well you can express yourself!
Apply Through Our Website:Remember, we only accept applications through our website, so don’t forget to submit your application there. It’s super easy, and you’ll be one step closer to joining our fantastic team at North Lanarkshire Council!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in customer-related roles and how you handled various situations. Think of specific examples that showcase your communication skills and ability to resolve issues.
✨Familiarise Yourself with the Venue
Since you'll be working at the Sir Matt Busby Sports Complex, take some time to learn about the venue. Understand its services, facilities, and any ongoing promotions. This will not only impress the interviewers but also show your genuine interest in the role.
✨Practice Cash Handling Scenarios
As cash handling is part of the job, prepare for questions related to this area. You might be asked how you would handle a cash discrepancy or how you ensure accuracy when processing payments. Practising these scenarios can help you feel more confident during the interview.
✨Show Enthusiasm for Learning and Development
North Lanarkshire Council offers great learning opportunities, so express your eagerness to grow within the role. Mention any relevant qualifications or training you've completed, and be open about your desire to further develop your skills through their learning academy.
