At a Glance
- Tasks: Assist customers at Wishaw Sports Centre and ensure they have a great experience.
- Company: Join North Lanarkshire Council, a supportive and community-focused organisation.
- Benefits: Enjoy 27 days annual leave, 6 public holidays, and various health and wellbeing perks.
- Other info: Flexible shifts with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team and make a positive impact on visitors' experiences.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 10 - 12 £ per hour.
14 hours per week
Based in Wishaw Sports Centre your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit.
You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential.
You will also have knowledge of Microsoft Office packages and have a polite and helpful manner.
A reception or administration qualification is desirable.
The work pattern for this position will be week 1 early shift and week 2 back shift. This will be discussed further at interview.
Working here at North Lanarkshire Council
If you're considering a career with us, you'll be keen to know what's in it for you.
We have a great package of benefits available, from health and wellbeing to finances and family.
This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.
We also have a full package of learning and development through our learning academy Learn NL to help you reach your full potential and further your career.
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Customer Service Advisor (Part Time) employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like North Lanarkshire Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at North Lanarkshire Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and North Lanarkshire Council.
Get Familiar with Our Brand:Before applying, take some time to learn about North Lanarkshire Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at North Lanarkshire Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress North Lanarkshire Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which North Lanarkshire Council will surely appreciate.
