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- Tasks: Assist customers at Shotts Leisure Centre and handle reception duties.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, health perks, and a supportive work environment.
- Why this job: Be part of a vibrant team that values creativity and personal growth.
- Qualifications: Previous customer service experience and good communication skills are essential.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
The predicted salary is between 19987 - 21852 £ per year.
Salary: £24,984 - £26,223 per year pro rata
Contract Type: Permanent
Position Type: Part Time
Hours: 15 hours per week
Based in Shotts Leisure Centre, Shotts your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
Work Patterns:
- Saturday & Sunday – 08:45hr to 16:15hr
- Position 2 - 12 hours and 30 minutes per week on a 2 week rotation
- Week 1 – Thursday & Friday - 08:15hr to 14:30hr
- Week 2 – Thursday & Friday - 14:30hr to 20:45hr
North Lanarkshire Council is committed to supporting applicants from diverse backgrounds, including those who consider themselves to be disabled, service leavers, spouses, reservists, veterans, and Care-Experienced People, as long as they meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Customer Service Advisor (Part Time) (2 Posts) (Shotts Leisure Centre) - REQ04376 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time) (2 Posts) (Shotts Leisure Centre) - REQ04376
✨Tip Number 1
Familiarise yourself with the Shotts Leisure Centre and its services. Understanding the venue's offerings will help you engage with customers more effectively and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Brush up on your cash handling skills and customer service techniques. Since you'll be dealing with bookings and enquiries, showcasing your ability to handle transactions smoothly will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experience in detail. Think of specific examples where you went above and beyond for a customer, as this will highlight your commitment to excellent service.
✨Tip Number 4
Show your knowledge of Microsoft Office by mentioning any relevant experience during your conversation. Being proficient in these tools is essential for the role, and demonstrating this can give you an edge.
We think you need these skills to ace Customer Service Advisor (Part Time) (2 Posts) (Shotts Leisure Centre) - REQ04376
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Highlight your relevant experience in customer service and ensure you can demonstrate how you meet the essential criteria.
Tailor Your Application: Customise your application form to reflect your skills and experiences that align with the job. Use specific examples from your past roles to showcase your communication skills, cash handling experience, and customer care abilities.
Highlight Relevant Qualifications: If you have any qualifications related to reception or administration, make sure to mention them in your application. This will strengthen your candidacy and show that you are well-prepared for the role.
Follow Submission Guidelines: Ensure you complete the official application form as specified in the job posting. Remember, CVs are not accepted for this position, so focus on providing all required information in the application form to avoid disqualification.
How to prepare for a job interview at North Lanarkshire Council
✨Showcase Your Customer Service Skills
Since the role is all about assisting customers, be prepared to discuss your previous experience in customer service. Highlight specific examples where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Venue
Before the interview, take some time to learn about Shotts Leisure Centre and its offerings. This will not only show your interest in the position but also help you answer questions related to venue bookings and customer enquiries more effectively.
✨Demonstrate Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved customer issues through effective communication.
✨Prepare for Cash Handling Questions
As cash handling is part of the job, be ready to discuss your experience with financial transactions. Think of examples where you managed cash responsibly and accurately, as this will reassure the interviewer of your reliability.