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- Tasks: Assist customers, handle cash, and manage venue bookings in a lively environment.
- Company: Join North Lanarkshire Council, a supportive and inclusive workplace.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Guaranteed interviews for care-experienced individuals and veterans.
The predicted salary is between 20800 - 21900 £ per year.
Based in John Smooth Pool, Airdrie your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
Work Pattern
- Post 1 – Thursday 10.45am to 3.45pm and Friday 10.45am to 6pm
- Post 2 – Saturday and Sunday 8.45am to 3.30pm
North Lanarkshire Council is committed to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more about local authority careers visit the myjobscotland career hub.
Customer Service Advisor (2 Posts) (Part Time) - REQ05567 - 461702 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (2 Posts) (Part Time) - REQ05567 - 461702
✨Tip Number 1
Get to know the venue! Familiarise yourself with John Smooth Pool and its offerings. This way, when you chat with customers, you can provide them with insider tips and make their visit even more enjoyable.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable handling customer enquiries. The better you are at engaging with people, the more likely you are to shine in your interview.
✨Tip Number 3
Show off your cash handling experience! If you've worked with money before, be ready to share specific examples of how you managed transactions accurately and efficiently. It’ll show you’re reliable and trustworthy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the perks of working with North Lanarkshire Council right there.
We think you need these skills to ace Customer Service Advisor (2 Posts) (Part Time) - REQ05567 - 461702
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Customer Service Advisor and help you tailor your application to highlight your relevant experience.
Show Off Your Customer Service Skills: Since this role is all about assisting customers, don’t forget to showcase your previous experience in customer service. Use specific examples that demonstrate your communication skills and how you’ve handled customer enquiries or issues in the past.
Be Polite and Professional: When filling out your application, keep your tone polite and professional. We appreciate a friendly approach, but remember that this is a formal process. Make sure your application reflects your helpful manner, as it’s key for this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details correctly. Plus, it shows you’re following our application process, which we really value.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in handling customer enquiries and how you ensured a positive experience for them. Think of specific examples that highlight your communication skills and ability to resolve issues.
✨Familiarise Yourself with the Venue
Take some time to learn about John Smooth Pool and its offerings. Understanding the venue will help you answer questions more confidently and show your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to enhancing customer satisfaction.
✨Practice Cash Handling Scenarios
Since cash handling is part of the job, prepare yourself for potential questions or scenarios related to this. Think about how you would handle a situation where there’s a discrepancy in cash or how you would ensure accuracy during transactions. This will demonstrate your attention to detail and reliability.
✨Show Enthusiasm for Teamwork
The role involves working closely with others, so be prepared to talk about your teamwork experiences. Share examples of how you’ve collaborated with colleagues in the past to achieve common goals, especially in a busy environment. This will show that you’re not just a great individual contributor but also a team player.