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- Tasks: Assist customers and enhance their experience at Broadwood Leisure Centre.
- Company: North Lanarkshire Council, a supportive and inclusive employer.
- Benefits: 27 days annual leave, learning opportunities, and competitive pay.
- Other info: Flexible part-time hours with opportunities for personal development.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 26081 - 27318 £ per year.
Employment Details
NLC4 £26,081 - £27,318 (Pro Rata) 7 hours per week
Work Patterns
- Post 1: Saturday, 8am to 3.30pm
- Post 2: Sunday, 8am to 3.30pm
Position Overview
Based in Broadwood Leisure Centre, Cumbernauld, your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
Responsibilities
- Assist customers and manage their visit experience.
- Handle cash transactions and venue bookings.
- Respond to customer enquiries.
- Promote membership and sales initiatives.
Qualifications
- Moderate experience in a customer‑related service industry.
- Excellent communication and customer care skills.
- Knowledge of Microsoft Office packages.
- Polite and helpful manner.
- Reception or administration qualification desirable.
Benefits
- 27 days annual leave and 6 public holidays.
- Full package of learning and development through the Learning Academy LearnNL.
- Annual leave recompense for casual/sessional roles: 12.1% of hourly rate for all hours worked, including public holidays.
Legal and Equality Statements
North Lanarkshire Council is a Disability Confident Leader and offers a guaranteed interview to disabled applicants who meet the essential criteria. We have adopted the Armed Forces Community Covenant and offer a guaranteed interview to service leavers, spouses, reservists, and veterans who meet the essential criteria. We are committed to #KeepingThePromise and offer a guaranteed interview to care‑experienced people who meet the essential criteria. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and is unable to provide visa sponsorship.
Customer Service Advisor (2 Posts) (Part Time) - REQ06053 - 470741 in Cumbernauld employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (2 Posts) (Part Time) - REQ06053 - 470741 in Cumbernauld
✨Tip Number 1
Get to know the venue! Before your interview, pop by Broadwood Leisure Centre and familiarise yourself with the layout and services. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer enquiries or cash transactions. Role-playing these situations with a friend can really boost your confidence for the real deal.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your experience in customer service and how you’ve successfully managed customer interactions in the past. We love to see candidates who can connect with people!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Service Advisor (2 Posts) (Part Time) - REQ06053 - 470741 in Cumbernauld
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. A friendly tone can go a long way in making a great first impression!
Highlight Your Cash Handling Experience: If you’ve got experience with cash transactions or venue bookings, make sure to mention it! We’re looking for someone who can handle these responsibilities confidently, so let us know how you’ve done this in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer enquiries in the past and share specific examples of how you ensured a positive experience for customers.
✨Familiarise Yourself with the Venue
Take some time to learn about Broadwood Leisure Centre and its offerings. Knowing the venue will help you answer questions confidently and show your genuine interest in the role.
✨Practice Cash Handling Scenarios
Since cash handling is part of the job, prepare for questions related to this. Think about how you would handle a situation where a customer has a query about their payment or booking.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent communication skills. Be polite, articulate, and friendly. Remember, they’re looking for someone who can engage with customers effectively!