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- Tasks: Join our Community Safety Unit to ensure a safe environment for residents and visitors.
- Company: North Lanarkshire Council, a leading local authority in Scotland.
- Benefits: Enjoy 27 days annual leave, health benefits, and flexible working options.
- Other info: Full training provided; excellent career growth opportunities await you.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28533 - 29899 £ per year.
North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
We are looking for enthusiastic individuals to work within our Community Safety Unit, with a proactive approach to work who are committed to providing a safe environment to residents and visitors to North Lanarkshire and who enjoy working as part of a team to respond to a variety of circumstances. You will be part of the team responsible for the call handling service, providing advice and assistance to the public on a full range of anti-social behaviour (ASB) and out of hours Homeless (OOH Homeless) services as well as the provision of a CCTV monitoring service.
Using a wide range of communication methods, you will provide a professional customer service that ensures that customer enquiries and complaints are resolved as quickly and efficiently as possible. You will also be required to input data to relevant systems, assist in the collation of information and production of reports. You will provide assistance to retailers, partnership agencies and various other stakeholders and undertake duties identifying and reporting faults as well assisting with access to the building. You will be required to work in a secure, controlled environment and have the ability to undertake radio and telephone communications as required.
Customer service, confidentiality and excellent communication skills are essential for all Monitoring Officers, and you should have experience of working as part of a team. Knowledge of North Lanarkshire geographical area and CCTV systems is desirable but full training will be provided. You should have a flexible approach to dealing with circumstances of a sensitive nature. You must also be able to remain calm under pressure and be able to prioritise and manage your workload whilst working to tight deadlines.
An excellent communicator, you will be educated to standard grade level or equivalent and have moderate experience of working in a call centre background. Customer focused, you will possess good interpersonal skills, have knowledge of anti-social behaviour and homeless services and be able to demonstrate a good working knowledge of IT systems, including Microsoft Office (i.e. Word, Excel, Access, etc). There may be a requirement to cover various areas across North Lanarkshire Council.
All candidates will be subject to non-police personnel vetting as part of the pre-employment checks. The successful candidate will be required to obtain an SIA Licence, this will be arranged shortly after commencement in post. A satisfactory Level 1 check through Disclosure Scotland must be attained prior to commencing employment.
Work Pattern: 4 on/4 off night shift – 19:00pm to 07:00am
Working here at North Lanarkshire Council, if you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security.
To find out more, alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Monitoring Officer - REQ06102 - 470792 in Coatbridge employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring Officer - REQ06102 - 470792 in Coatbridge
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and its Community Safety Unit. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can clearly articulate your thoughts. Role-play common scenarios you might face as a Monitoring Officer to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to community safety. This can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Be ready for situational questions! Prepare examples from your past experiences that demonstrate your ability to handle pressure, work in a team, and resolve conflicts. This will show that you’re the right fit for the fast-paced environment at North Lanarkshire Council.
We think you need these skills to ace Monitoring Officer - REQ06102 - 470792 in Coatbridge
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the Monitoring Officer role involves and how your skills fit in. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about providing excellent customer service, make sure to highlight any relevant experience you have. Share examples of how you've handled enquiries or complaints in the past, and how you kept things professional under pressure.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We want to see your skills and experiences without wading through unnecessary fluff. Use bullet points if it helps to make your application more readable!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Monitoring Officer. Familiarise yourself with the Community Safety Unit's role in North Lanarkshire and be ready to discuss how your skills align with their mission to provide a safe environment.
✨Showcase Your Communication Skills
As a Monitoring Officer, excellent communication is key. Prepare examples from your past experiences where you've effectively handled customer inquiries or complaints. Highlight your ability to remain calm under pressure and how you prioritise tasks in a busy environment.
✨Demonstrate Team Spirit
This role requires working as part of a team, so be ready to share instances where you've collaborated successfully with others. Discuss how you contribute to a positive team dynamic and how you handle conflicts or challenges within a group setting.
✨Research the Area
Having knowledge of the North Lanarkshire geographical area can set you apart. Do some research on local issues related to anti-social behaviour and homelessness services. This will show your commitment to the community and your proactive approach to the role.