At a Glance
- Tasks: Join our Community Safety Unit to ensure a safe environment for residents and visitors.
- Company: North Lanarkshire Council, a leader in local authority regeneration.
- Benefits: Enjoy 27 days annual leave, flexible working, and a range of employee benefits.
- Other info: Full training provided, with opportunities for career growth through our learning academy.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and teamwork skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development.
We are looking for enthusiastic individuals to work within our Community Safety Unit, with a proactive approach to work who are committed to providing a safe environment to residents and visitors to North Lanarkshire and who enjoy working as part of a team to respond to a variety of circumstances.
You will be part of the team responsible for the call handling service, providing advice and assistance to the public on a full range of anti-social behaviour (ASB) and out of hours Homeless (OOH Homeless) services as well as the provision of a CCTV monitoring service. Using a wide range of communication methods, you will provide a professional customer service that ensures that customer enquiries and complaints are resolved as quickly and efficiently as possible.
You will also be required to input data to relevant systems, assist in the collation of information and production of reports. You will provide assistance to retailers, partnership agencies and various other stakeholders and undertake duties identifying and reporting faults as well assisting with access to the building. You will be required to work in a secure, controlled environment and have the ability to undertake radio and telephone communications as required.
Essential Skills:
- Customer service, confidentiality and excellent communication skills.
- Experience of working as part of a team.
- Knowledge of anti-social behaviour and homeless services.
- Good working knowledge of IT systems, including Microsoft Office (i.e. Word, Excel, Access, etc).
The successful candidate will be required to obtain an SIA Licence, which will be arranged shortly after commencement in post. A satisfactory Level 1 check through Disclosure Scotland must be attained prior to commencing employment.
21 hours per week - 19:00pm to 01:00am - 4 on/4 off shift. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
North Lanarkshire Council are happy to talk flexible working, and we operate a Smarter Working Policy. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
Monitoring Officer (Part Time) - REQ06139 - 473575 in Coatbridge employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With a commitment to flexible working arrangements and a comprehensive learning academy, staff are empowered to develop their skills while contributing to the community's safety and regeneration efforts. The Council also champions diversity and inclusion, offering guaranteed interviews for disabled applicants and those with care experience, making it a truly welcoming workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Monitoring Officer (Part Time) - REQ06139 - 473575 in Coatbridge
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and their regeneration programme. Understanding their goals and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can clearly articulate your thoughts. Role-play with a friend or family member to get comfortable with handling various scenarios related to community safety and customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees of North Lanarkshire Council on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Community Safety Unit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and resources to help you prepare for the role. Don’t miss out on this opportunity!
We think you need these skills to ace Monitoring Officer (Part Time) - REQ06139 - 473575 in Coatbridge
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for community safety shine through! We want to see that you're genuinely excited about contributing to a safe environment for residents and visitors in North Lanarkshire.
Highlight Relevant Experience:Make sure to mention any previous experience you have with customer service, anti-social behaviour, or working in a team. We love seeing how your background aligns with the role of Monitoring Officer, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Community
Familiarise yourself with North Lanarkshire and its key areas. Understanding the local geography and community issues will show your commitment to the role and help you connect with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle sensitive situations and resolve complaints efficiently, as this is crucial for a Monitoring Officer.
✨Brush Up on IT Skills
Since you'll be using various IT systems, including Microsoft Office, make sure you're comfortable with these tools. Consider doing a quick refresher on Excel and Access to impress during the technical aspects of the interview.
✨Show Team Spirit
Be ready to discuss your experience working in teams. Emphasise your proactive approach and how you contribute to a positive team environment, as collaboration is key in the Community Safety Unit.
