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- Tasks: Assist in delivering engaging library activities and provide excellent customer service.
- Company: Join North Lanarkshire Council, a supportive and community-focused employer.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Good interpersonal skills and customer service experience are essential.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 11 - 16 £ per hour.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
We are looking for an outgoing and approachable Library Assistant to join the team in providing a modern library service to the community. Duties include delivering children’s activities such as Bookbug sessions, Chatterbooks, reader development activities, supporting public access to IT, general front line customer services and operating the library management systems.
Educated to a good general standard, you should have good interpersonal skills combined with relevant customer service experience of working with a wide range of customers. You should also have good IT skills, be able to lift and carry stock, and ideally have an interest in books and reading. You must also be mobile within North Lanarkshire if required to travel to other work locations.
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
Location: Coatbridge Library
Work Pattern: Week 1 – Monday 12pm to 3pm, Tuesday 2pm to 5pm and Thursday 2pm to 7pm; Week 2 – Monday 12pm to 3pm, Thursday 2pm to 7pm and Saturday 1pm to 5pm.
Working here at North Lanarkshire Council, if you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVs IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Library Assistant (Part Time) - REQ05322 - in Coatbridge employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant (Part Time) - REQ05322 - in Coatbridge
✨Tip Number 1
Get to know the library and its community! Spend some time visiting the Coatbridge Library, chat with staff and patrons, and understand what makes it tick. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Brush up on your customer service skills! Since you'll be working with a diverse range of customers, think about past experiences where you've provided excellent service. Be ready to share these stories in your interview to demonstrate your interpersonal skills.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common library management systems and any tech tools used in libraries. Being able to discuss your comfort with technology can set you apart from other candidates.
✨Tip Number 4
Apply through our website! Make sure you log into your MySelf account and follow the application instructions carefully. This ensures your application is considered, and we can’t wait to see you join the team!
We think you need these skills to ace Library Assistant (Part Time) - REQ05322 - in Coatbridge
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Library Assistant and help you tailor your application to highlight your relevant skills and experiences.
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with the public, don’t forget to showcase your customer service experience. Share specific examples of how you've helped customers in the past, especially in a library or similar setting.
Be Yourself!: We want to get to know the real you! Use your application to express your personality and passion for books and reading. Let us see why you’d be a great fit for our team and the community.
Apply Through MySelf: Remember, this is an internal position, so make sure you log into your MySelf account to submit your application. Following the correct process is key to being considered for the role!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Library Services
Familiarise yourself with the services offered by the library, especially those related to children's activities like Bookbug sessions and Chatterbooks. Being able to discuss these services during your interview will show your enthusiasm and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you interacted with a diverse range of customers, as this is crucial for a Library Assistant role.
✨Demonstrate IT Proficiency
Brush up on your IT skills, particularly any library management systems you may have used before. Be ready to discuss how you can support public access to IT, as this is a key part of the job.
✨Express Your Passion for Reading
Share your love for books and reading during the interview. Discuss your favourite genres or authors, and how this passion can help you engage with library users and promote reading activities.
