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- Tasks: Assist in delivering engaging library activities and provide excellent customer service.
- Company: Join North Lanarkshire Council, a supportive and community-focused organisation.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Why this job: Make a difference in your community while nurturing your love for books and reading.
- Qualifications: Good interpersonal skills and customer service experience are essential.
- Other info: Guaranteed interviews for care-experienced individuals and support for disabled applicants.
The predicted salary is between 22600 - 24100 £ per year.
We are looking for outgoing and approachable Library Assistants to join the team in providing a modern library service to the community. Duties include delivering children’s activities such as Bookbug sessions, Chatterbooks, reader development activities, supporting public access to IT, general front line customer services and operating the library management systems.
Educated to a good general standard, you should have good interpersonal skills combined with relevant customer service experience of working with a wide range of customers. You should also have good IT skills, be able to lift and carry stock, and ideally have an interest in books and reading. You must also be mobile within North Lanarkshire if required to travel to other work locations.
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
Work Pattern: Saturday, 1pm to 5pm
North Lanarkshire Council is committed to offering a great package of benefits, including 27 days annual leave and 6 public holidays, along with a wide range of benefits available to you. We also provide a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working and operate a Smarter Working Policy.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families.
North Lanarkshire Council is committed to #KeepingThePromise, which means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Library Assistant (Coatbridge Library) (Part Time) - REQ05055 - 449892 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant (Coatbridge Library) (Part Time) - REQ05055 - 449892
✨Tip Number 1
Get to know the library and its community! Before your interview, pop into Coatbridge Library and chat with staff or patrons. This shows your enthusiasm and helps you understand what they value in a Library Assistant.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. We want to see how you can bring that same energy to the library!
✨Tip Number 3
Brush up on your IT skills! Since you'll be supporting public access to IT, make sure you're comfortable with common software and library management systems. If you’re not sure, there are loads of free resources online to help you out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining North Lanarkshire Council and contributing to the community.
We think you need these skills to ace Library Assistant (Coatbridge Library) (Part Time) - REQ05055 - 449892
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Library Assistant and help you tailor your application to highlight your relevant skills and experiences.
Show Off Your Customer Service Skills: Since this role involves working with a wide range of customers, don’t forget to showcase your customer service experience. Share specific examples of how you've helped others or resolved issues in previous roles – it’ll make your application stand out!
Be Yourself: We want to see your personality shine through in your application! Don’t be afraid to let us know about your passion for books and reading, as well as any fun activities you’ve led or participated in. Authenticity goes a long way!
Apply Through Our Website: Remember, to be considered for this role, you need to submit your application through our website. Make sure you fill out the application form completely and accurately, as we won’t accept CVs instead. Good luck!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Library Services
Familiarise yourself with the services offered by the library, especially those related to children's activities like Bookbug sessions and Chatterbooks. This will show your enthusiasm for the role and help you answer questions about how you would engage with the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you dealt with a diverse range of customers, as this is crucial for a Library Assistant role.
✨Demonstrate IT Proficiency
Brush up on your IT skills, particularly any library management systems you might have used before. Be ready to discuss how you can support public access to IT and assist patrons with their tech needs.
✨Express Your Passion for Reading
Share your love for books and reading during the interview. Mention your favourite genres or authors, and be prepared to discuss how you can inspire others in the community to develop their reading habits.