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- Tasks: Provide top-notch customer service and support to residents in a busy environment.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service, strong communication skills, and good IT proficiency required.
- Other info: Flexible working options and a supportive environment for career growth.
The predicted salary is between 22600 - 24000 £ per year.
To provide the highest level of customer service, we are seeking to recruit a Customer Service Officer with experience of working in a busy customer focused environment. You will provide excellent front line services to our residents including dealing with enquiries relating to a wide range of council services. You will also be responsible for cash handling and clerical support when required.
It is essential that you can demonstrate experience of dealing with front line enquiries in a busy customer service environment, have excellent communication skills with the ability to deliver a high standard of customer care, well developed IT skills and a flexible approach to work. In addition, moderate cash handling experience, clerical and team working experience together with good literacy and numeracy skills are essential.
You will be expected to work with minimal supervision, have strong decision making skills and the ability to maintain a high degree of accuracy while working in this busy environment. You may be required to cover any First Stop Shop within North Lanarkshire. This position is temporary until 31st January 2027.
Working Pattern:
- Monday - Thursday: 08:45am - 16:45pm
- Friday: 08:45am - 16:15pm
North Lanarkshire Council is committed to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Customer Service Officer (Temporary) - REQ05337 - in Coatbridge employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Temporary) - REQ05337 - in Coatbridge
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you’ve handled difficult customers or queries. Be ready to share these experiences during your interview to demonstrate your expertise.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at North Lanarkshire Council. They can give you insider tips on what the interview process is like and what qualities they value most in a Customer Service Officer.
✨Tip Number 4
Apply through our website! Make sure you submit your application via the MySelf portal as specified. This ensures your application is seen by the right people and keeps everything in line with their recruitment process.
We think you need these skills to ace Customer Service Officer (Temporary) - REQ05337 - in Coatbridge
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in busy customer-focused environments. We want to see how you've handled enquiries and provided excellent service, so share specific examples that demonstrate your skills!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your cash handling experience and IT skills, as these are essential for the role. We love seeing candidates who take the time to connect their experience with our needs!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate, so go ahead and submit your application today!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences in handling enquiries and how you maintained a high standard of care, especially in busy environments.
✨Show Off Your IT Skills
Since the role requires well-developed IT skills, be prepared to talk about the software and tools you've used in past roles. If possible, mention specific examples where your tech skills helped improve customer interactions or streamline processes.
✨Demonstrate Decision-Making Abilities
Think of scenarios where you had to make quick decisions under pressure. Share these examples during the interview to showcase your ability to maintain accuracy and efficiency while dealing with front line enquiries.
✨Flexibility is Key
Highlight your flexible approach to work, especially if you've had to cover different roles or locations in the past. This will show that you're adaptable and ready to meet the needs of the council's various First Stop Shops.
