Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist residents with various council enquiries.
- Company: Join North Lanarkshire Council, a supportive and community-focused organisation.
- Benefits: Enjoy 27 days annual leave, health perks, and flexible working options.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service, strong communication skills, and basic cash handling.
- Other info: Temporary role with opportunities for personal and professional growth.
The predicted salary is between 22600 - 24000 £ per year.
To provide the highest level of customer service, we are seeking to recruit a part-time Customer Service Officer with experience of working in a busy customer focused environment. You will provide excellent front line services to our residents including dealing with enquiries relating to a wide range of council services. You will also be responsible for cash handling and clerical support when required.
It is essential that you can demonstrate experience of dealing with front line enquiries in a busy customer service environment, have excellent communication skills with the ability to deliver a high standard of customer care, well developed IT skills and a flexible approach to work. In addition, moderate cash handling experience, clerical and team working experience together with good literacy and numeracy skills are essential.
You will be expected to work with minimal supervision, have strong decision making skills and the ability to maintain a high degree of accuracy while working in this busy environment. You may be required to cover any First Stop Shop within North Lanarkshire. This position is temporary for a period of up to 1 year for maternity leave cover.
Working Pattern: Monday - Wednesday: 08:45am - 16:45pm
North Lanarkshire Council is committed to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
We offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Customer Service Officer (Temporary) (Part Time) - REQ05338 - in Coatbridge employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Temporary) (Part Time) - REQ05338 - in Coatbridge
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you’ve handled difficult customers or queries. Be ready to share these experiences during your interview.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at North Lanarkshire Council. They can give you insider tips on what the hiring managers are looking for and how to stand out.
✨Tip Number 4
Apply through our website! Make sure you submit your application via the specified platform. It’s the best way to ensure your application gets seen and considered for the Customer Service Officer role.
We think you need these skills to ace Customer Service Officer (Temporary) (Part Time) - REQ05338 - in Coatbridge
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Customer Service Officer and tailor your application to highlight your relevant experience.
Show Off Your Customer Service Skills: We want to see how you've excelled in customer service roles before. Share specific examples of how you've handled enquiries or resolved issues in a busy environment. This will help us see your potential to provide top-notch service to our residents.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure it gets to us properly. Plus, you'll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you successfully handled enquiries or resolved issues, especially in a busy environment.
✨Show Off Your IT Skills
Since the role requires well-developed IT skills, be prepared to discuss your proficiency with relevant software and tools. If you have experience with cash handling systems or customer management software, make sure to highlight that!
✨Demonstrate Flexibility and Teamwork
The job mentions a flexible approach and teamwork. Think of instances where you adapted to changing situations or collaborated effectively with colleagues. This will show that you can thrive in a dynamic environment.
✨Practice Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
