At a Glance
- Tasks: Provide excellent customer service and support at Strathclyde Country Park's reception.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Other info: Casual roles with flexible shifts, perfect for students seeking part-time work.
- Why this job: Gain valuable experience in a dynamic environment while supporting exciting events.
- Qualifications: Customer service skills and some office experience are essential.
The predicted salary is between 26991 - 28283 £ per year.
Are you customer focused and looking for the opportunity for work on an ad-hoc basis? We are seeking individuals with a keen interest in providing excellent customer service and support to our busy Visitor Support (reception) teams at Strathclyde Country Park. Shifts will be offered on an ad-hoc basis during peak periods and to support our busy events calendar.
In these customer facing roles, you will assist in the provision of a reception, administration and booking service. Representing the Council, you will require excellent customer service skills and previous reception experience would be advantageous. You should be educated to a SVQ2, National Certificate, Higher grade or equivalent in a relevant subject such as office administration.
You will have moderate office experience and an understanding of general office procedures including filling and data handling systems. It is desirable that you have a working knowledge of booking systems and previous experience of operating a cash register and of cash reconciliation. You will possess good keyboard skills and have a good working knowledge of Microsoft Office to include word, excel and databases.
The post will involve dealing with members of the public therefore you should have good customer care skills; good organisational skills, be able to solve problems and work on your own initiative. Whilst most shifts will be offered in Strathclyde Country Park you may be offered on occasion to work from our other Country Park, Drumpellier. These are casual roles with no fixed hours or working pattern with casual staff offered work on an ad-hoc basis. Shifts will typically include daytime, evening and weekend work.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more click on the link. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Casual Visitor Support Assistant (5 Posts) - REQ06160 - 474383 employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer that prioritises employee wellbeing and development, offering a comprehensive benefits package including 27 days of annual leave and access to the LearnNL academy for personal growth. With a commitment to flexible working and inclusivity, including guaranteed interviews for disabled applicants and care-experienced individuals, the Council fosters a supportive work culture that values every team member's contribution in the vibrant setting of Strathclyde Country Park.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Visitor Support Assistant (5 Posts) - REQ06160 - 474383
✨Tip Number 1
Get to know the role and the team! Research Strathclyde Country Park and understand what makes their visitor support shine. This will help you tailor your approach when you get the chance to chat with them.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with the public, think of scenarios where you can showcase your problem-solving abilities and how you handle tricky situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They might share insights that could give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the North Lanarkshire Council team.
We think you need these skills to ace Casual Visitor Support Assistant (5 Posts) - REQ06160 - 474383
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to highlight your relevant skills and experience.
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer service, don’t forget to showcase your experience in this area. Share specific examples of how you've helped customers in the past and how you can bring that same energy to our Visitor Support team.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, quality over quantity!
Apply Through Our Website:Make sure to submit your application through our website as specified. This ensures that your application gets to the right place and is considered properly. Plus, it’s super easy to do!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help a customer, as this role is all about providing excellent support to visitors.
✨Familiarise Yourself with Office Procedures
Brush up on general office procedures and booking systems before the interview. Being able to discuss your understanding of data handling and cash reconciliation will show that you're prepared for the administrative aspects of the role.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully solved problems in a customer-facing environment. This will demonstrate your ability to think on your feet and handle challenges effectively, which is crucial for this position.
✨Show Enthusiasm for the Role
Express genuine interest in working at Strathclyde Country Park and supporting its events. Research the park and its activities so you can speak passionately about why you want to be part of the team and how you can contribute.
