At a Glance
- Tasks: Join our team to provide top-notch customer service and manage membership payments.
- Company: North Lanarkshire Council is dedicated to enhancing community wellbeing and opportunities.
- Benefits: Enjoy 27 days annual leave, 6 public holidays, and a range of health and financial perks.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
- Why this job: Be part of a supportive culture that values innovation and personal growth.
- Qualifications: Moderate admin experience and strong communication skills are essential; customer service experience is a plus.
Location: Broadwood Stadium, Active NL Headquarters, 1 Ardgoil Drive, Cumbernauld, G68 9NE
Rate: £15 - £16.03 per hour
Contract Type: Supply/Casual/Relief
Position Type: Supply/Casual/Relief
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only.
You will work as part of a team to ensure the efficient and effective performance of the Subscription Section. You will provide excellent customer service dealing direct and on the telephone with customers using product knowledge to provide a suitable solution to ensure customer membership, sales and retention. As part of this role, you will be required to deal with all aspects of membership payments including outstanding debts sensitively and effectively.
You will be innovative, have excellent inter-personal and communication skills which will give you the ability to promote current marketing campaigns in order to deliver a quality service to our customers across the entire range of North Lanarkshire Council’s products and services. You will have strong demonstrable written and verbal communication skills and a keen attention to detail to support work undertaking calculations. You will be an excellent communicator and possess excellent organisational skills with the ability to use your own initiative. You will also have moderate administration experience and experience of working with Direct Debits and a customer-focused environment would be advantageous.
Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVs IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Casual Subscription Administrative Officer (4 Posts) - REQ04420 in Cumbernauld employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, offering a supportive work environment at the Active NL Headquarters in Cumbernauld. With a strong commitment to employee wellbeing, you will enjoy generous benefits such as 27 days of annual leave, access to a comprehensive learning academy for professional development, and a focus on inclusivity through initiatives like the Disability Confident Leader programme. Join us to be part of a team that values your contributions and fosters growth while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Subscription Administrative Officer (4 Posts) - REQ04420 in Cumbernauld
✨Tip Number 1
Familiarise yourself with North Lanarkshire Council's products and services. Understanding what they offer will help you provide better customer service and demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since the role requires excellent interpersonal skills, practice how you can convey information clearly and effectively, especially when dealing with customer queries.
✨Tip Number 3
Gain a solid understanding of Direct Debits and membership payment processes. This knowledge will not only boost your confidence but also show that you're proactive and ready to tackle the financial aspects of the role.
✨Tip Number 4
Network with current employees or those in similar roles within North Lanarkshire Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Casual Subscription Administrative Officer (4 Posts) - REQ04420 in Cumbernauld
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills. Highlight your relevant experience in customer service, administration, and handling payments.
Tailor Your Application:Make sure to customise your application form to reflect how your skills and experiences align with the specific requirements of the Casual Subscription Administrative Officer role. Use examples that demonstrate your communication and organisational skills.
Follow Application Instructions:Since this position is internal, ensure you log into your MySelf account as instructed. Pay attention to any specific guidelines provided for internal applicants to avoid disqualification.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Skills
Since the role involves providing excellent customer service, be prepared to discuss your previous experiences in this area. Think of specific examples where you successfully resolved customer issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
This position requires keen attention to detail, especially when handling membership payments and calculations. Be ready to explain how you ensure accuracy in your work and provide examples of tasks where this skill was crucial.
✨Showcase Your Communication Skills
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and prepare to discuss how you've effectively communicated with customers or team members in the past.
✨Familiarise Yourself with Direct Debits
Having experience with Direct Debits is advantageous for this role. Brush up on your knowledge about how Direct Debits work and be ready to discuss any relevant experience you have in managing payments or financial transactions.
