At a Glance
- Tasks: Handle customer enquiries, cash, and venue bookings while promoting membership initiatives.
- Company: Join North Lanarkshire Council, a supportive and flexible workplace.
- Benefits: Enjoy 27 days annual leave, public holidays, and a range of benefits.
- Other info: Flexible working options and career development through our learning academy.
- Why this job: Make a difference in customer service from the comfort of your home.
- Qualifications: Moderate experience in customer service and excellent communication skills required.
The predicted salary is between 12 - 15 € per hour.
You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
Post 1: Saturday, 8am to 3.30pm
Post 2: Sunday, 8am to 3.30pm
This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy.
For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio.
To request an alternative Application Pack please phone 01698 403151.
Customer Service Advisor - Work from home - Part Time in Blackwood employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises employee wellbeing and development, offering a flexible working environment and a comprehensive benefits package including 27 days of annual leave. With a strong commitment to inclusivity, the Council provides guaranteed interviews for disabled applicants and those with care experience, fostering a supportive work culture that encourages personal and professional growth through initiatives like LearnNL.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Work from home - Part Time in Blackwood
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you've excelled in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and benefits right there.
We think you need these skills to ace Customer Service Advisor - Work from home - Part Time in Blackwood
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled enquiries and cash handling before, so share specific examples that showcase your excellent communication and customer care skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your knowledge of Microsoft Office and any relevant qualifications to make us sit up and take notice.
Be Polite and Helpful:Remember, we’re looking for someone with a polite and helpful manner. Use a friendly tone in your application to reflect this. It’s all about showing us you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll find all the info you need there. Plus, it helps us keep everything organised!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in handling customer enquiries and cash transactions. Think of specific examples where you went above and beyond to help a customer.
✨Familiarise Yourself with Microsoft Office
Since knowledge of Microsoft Office is essential, make sure you're comfortable using Word, Excel, and Outlook. You might be asked about how you've used these tools in past roles, so have some examples ready to share.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and politely. Consider doing a mock interview with a friend to refine your responses and ensure you come across as friendly and approachable.
✨Research the Company Culture
Take some time to understand North Lanarkshire Council's values and commitment to flexible working and support for diverse communities. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
