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- Tasks: Assist customers at Broadwood Leisure Centre and ensure they have a great experience.
- Company: Join North Lanarkshire Council, a supportive and inclusive workplace.
- Benefits: Enjoy 27 days annual leave, health benefits, and flexible working options.
- Why this job: Be part of a team that values customer service and community engagement.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Great opportunities for personal development through our learning academy.
The predicted salary is between 20800 - 21856 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
NLC4 £26,081 - £27,318 (Pro Rata) (Plus additional payments for non-core hours)
18 hours per week
Based in Broadwood Leisure Centre, Cumbernauld your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
Work Pattern - Thursday and Friday 12.30pm till 9.30pm
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Customer Service Advisor (Part Time) (Broadwood Leisure Centre) - REQ05083 - 448524 in Blackwood employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time) (Broadwood Leisure Centre) - REQ05083 - 448524 in Blackwood
✨Tip Number 1
Get to know the venue! Familiarise yourself with Broadwood Leisure Centre and its services. This way, when you chat with customers, you can provide them with helpful info and make their experience even better.
✨Tip Number 2
Practice your communication skills! Whether it’s chatting with friends or role-playing customer scenarios, the more comfortable you are talking to people, the better you'll be at handling enquiries and promoting memberships.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any other relevant software. Being tech-savvy will help you handle bookings and cash management like a pro, making you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the perks of working with us at North Lanarkshire Council.
We think you need these skills to ace Customer Service Advisor (Part Time) (Broadwood Leisure Centre) - REQ05083 - 448524 in Blackwood
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. This will help us understand what we're looking for and ensure you highlight the right skills and experiences in your application.
Tailor Your Application: Don’t just send a generic application! We want to see how your experience aligns with the role of Customer Service Advisor. Use specific examples from your past that showcase your customer service skills and any relevant qualifications.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Remember, we only accept applications through our website, so make sure to submit your application there. It’s the best way to ensure it gets into our hands and considered for the position!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in handling customer enquiries and how you ensured a positive experience for them. Think of specific examples that showcase your communication skills and ability to resolve issues.
✨Familiarise Yourself with the Venue
Take some time to learn about Broadwood Leisure Centre and its offerings. Understanding the venue will help you answer questions more confidently and show your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to enhancing customer satisfaction.
✨Highlight Your Tech Skills
Since knowledge of Microsoft Office is essential, be prepared to talk about your proficiency with these tools. You might even want to mention any specific tasks you've accomplished using them, like managing bookings or handling cash transactions, to demonstrate your capability.
✨Show Enthusiasm for the Role
Employers love candidates who are genuinely excited about the position. Make sure to express your enthusiasm for working at North Lanarkshire Council and how you align with their values, especially regarding customer care and community support. A positive attitude can make a lasting impression!
