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- Tasks: Assist customers at Broadwood Leisure Centre and ensure they have a great experience.
- Company: Join North Lanarkshire Council, a supportive and inclusive workplace.
- Benefits: Enjoy 27 days annual leave, health benefits, and flexible working options.
- Other info: Opportunities for learning and development to help you grow your career.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 26081 - 27318 £ per year.
7 hours per week
Based in Broadwood Leisure Centre, Cumbernauld your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
Work patterns available:
- Post 1: Saturday, 8am to 3.30pm
- Post 2: Sunday, 8am to 3.30pm
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more click on the link. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Customer Service Advisor (2 Posts) (Part Time) - REQ06053 - 470741 in Blackwood employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (2 Posts) (Part Time) - REQ06053 - 470741 in Blackwood
✨Tip Number 1
Get to know the venue! Familiarise yourself with Broadwood Leisure Centre and its offerings. This way, when you chat with customers, you can provide them with tailored recommendations and make their visit even more enjoyable.
✨Tip Number 2
Brush up on your cash handling skills. Since you'll be dealing with payments, practice being quick and accurate. It’ll help you feel more confident when you're on the job and will impress your future employers.
✨Tip Number 3
Show off your communication skills! During interviews or informal chats, be friendly and approachable. Share examples of how you've helped customers in the past – it’s all about showcasing that customer care experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find loads of resources to help you prepare for the role and nail that interview.
We think you need these skills to ace Customer Service Advisor (2 Posts) (Part Time) - REQ06053 - 470741 in Blackwood
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Customer Service Advisor and help you tailor your application to highlight your relevant experience.
Show Off Your Customer Service Skills: Since this role is all about assisting customers, don’t forget to showcase your customer service skills in your application. Share specific examples of how you've helped customers in the past and how you can bring that same energy to our team!
Be Polite and Professional: When filling out the application form, keep your tone polite and professional. We appreciate a friendly approach, but remember that this is a formal process. A well-structured application will definitely catch our eye!
Apply Through Our Website: Make sure to submit your application through our website as specified. This ensures that we receive your application correctly and can process it efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in handling customer enquiries and how you ensured a positive experience for them. Think of specific examples that highlight your communication skills and ability to resolve issues.
✨Familiarise Yourself with the Venue
Since you'll be working at Broadwood Leisure Centre, take some time to learn about the venue and its offerings. This will not only show your enthusiasm but also help you answer questions about how you would assist customers effectively during their visits.
✨Demonstrate Your Cash Handling Skills
As cash handling is part of the role, be prepared to discuss any relevant experience you have. If you’ve worked with cash before, think about how you ensured accuracy and security. If not, consider how you would approach this responsibility and reassure the interviewer of your attention to detail.
✨Show Your Team Spirit
Working in a busy environment means teamwork is key. Be ready to share examples of how you've collaborated with others in past roles. Highlight your willingness to participate in membership and sales initiatives, as this shows you're proactive and engaged with the team's goals.