At a Glance
- Tasks: Handle customer enquiries, cash, and venue bookings while promoting membership initiatives.
- Company: Join North Lanarkshire Council, a supportive and flexible workplace.
- Benefits: Enjoy 27 days annual leave, public holidays, and a range of benefits.
- Other info: Opportunities for learning and development through our academy, plus guaranteed interviews for eligible applicants.
- Why this job: Gain valuable experience in customer service while working flexibly on weekends.
- Qualifications: Moderate customer service experience and excellent communication skills required.
The predicted salary is between 10 - 12 € per hour.
You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
Post 1: Saturday, 8am to 3.30pm
Post 2: Sunday, 8am to 3.30pm
This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
Customer Care Team Member - Part Time, Flexible in Blackwood employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer that prioritises employee wellbeing and development, offering 27 days of annual leave, flexible working options, and a comprehensive learning academy to help you grow in your career. With a commitment to inclusivity, the Council provides guaranteed interviews for disabled applicants and those with care experience, fostering a supportive work culture that values every individual. Join us in making a meaningful impact in the community while enjoying a rewarding and flexible work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Team Member - Part Time, Flexible in Blackwood
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer care, make sure you can confidently discuss your previous experiences and how you've handled customer enquiries or complaints.
✨Tip Number 3
Be ready to showcase your flexibility! With part-time hours and a Smarter Working Policy, highlight your availability and willingness to adapt to different shifts or tasks as needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at North Lanarkshire Council.
We think you need these skills to ace Customer Care Team Member - Part Time, Flexible in Blackwood
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your previous experience in customer service. We love seeing how you've handled enquiries and cash handling before, so share those stories that showcase your excellent communication skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tweak your CV and cover letter to match the job description. We want to see how you fit into our team and what makes you the perfect Customer Care Team Member.
Be Polite and Helpful:Remember, we’re looking for someone with a polite and helpful manner. Use your application to demonstrate this attitude. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Care Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in customer-related roles and how you handled various situations. Think of specific examples that showcase your excellent communication and customer care skills.
✨Familiarise Yourself with Microsoft Office
Since knowledge of Microsoft Office packages is essential, make sure you're comfortable using them. If you can, practice using Word, Excel, and Outlook. You might be asked about your proficiency during the interview, so having a few examples of how you've used these tools in past roles will help.
✨Show Enthusiasm for the Role
Express genuine interest in the position and the company. Research North Lanarkshire Council and their initiatives, especially around flexible working and community support. This will not only show that you’re prepared but also that you align with their values.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities through LearnNL, or how they support flexible working. This shows that you’re engaged and serious about the role.
