At a Glance
- Tasks: Handle customer enquiries, cash, and venue bookings while promoting membership initiatives.
- Company: Join North Lanarkshire Council, a supportive and inclusive workplace.
- Benefits: Enjoy 27 days annual leave, flexible working, and a range of perks.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
- Why this job: Make a difference in your community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 € per hour.
You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives. Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
Post 1: Saturday, 8am to 3.30pm
Post 2: Sunday, 8am to 3.30pm
This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio.
Locations
Customer Support Administrator Part Time in Blackwood, Caerphilly employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises employee wellbeing and development, offering 27 days of annual leave, flexible working options, and a comprehensive learning academy to support your career growth. With a commitment to inclusivity, we provide guaranteed interviews for disabled applicants and those with care experience, fostering a supportive work culture that values every individual. Join us in making a meaningful impact in the community while enjoying a rewarding and fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator Part Time in Blackwood, Caerphilly
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, make sure you can clearly express your thoughts and ideas. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the job and might even lead to a referral, which can be super helpful.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest roles and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Support Administrator Part Time in Blackwood, Caerphilly
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your previous experience in customer service. We love seeing how you've handled enquiries and cash handling before, so share those stories!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application:Take a moment to customise your application for this role. Mention specific skills that match the job description, like your knowledge of Microsoft Office and your polite manner.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer enquiries or resolved issues in the past. This will show that you understand the importance of excellent communication and customer care.
✨Familiarise Yourself with Microsoft Office
Since knowledge of Microsoft Office packages is essential, make sure you're comfortable using them. You might be asked about your experience with tools like Word or Excel, so consider preparing a few examples of how you've used these applications in previous roles.
✨Show Enthusiasm for the Role
During the interview, express your excitement about the position and the company. Mention specific aspects of the job description that appeal to you, such as the opportunity to participate in membership initiatives or the flexible working policy. This enthusiasm can set you apart from other candidates.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team you'll be working with, the training opportunities available, or how success is measured in the role. It shows you're genuinely interested and engaged in the conversation.
