At a Glance
- Tasks: Handle customer enquiries, cash, and venue bookings while promoting membership initiatives.
- Company: Join North Lanarkshire Council, a supportive and inclusive workplace.
- Benefits: Enjoy 27 days annual leave, flexible working, and a range of benefits.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
- Why this job: Make a difference in customer service from the comfort of your home.
- Qualifications: Moderate experience in customer service and strong communication skills required.
The predicted salary is between 12 - 15 € per hour.
You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives. Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
Post 1: Saturday, 8am to 3.30pm
Post 2: Sunday, 8am to 3.30pm
This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio.
Locations
Customer Service Advisor - Work from home - Part Time in Blackwood, Caerphilly employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises employee wellbeing and development, offering a flexible working environment and a comprehensive benefits package including 27 days of annual leave. With a strong commitment to inclusivity, the Council provides guaranteed interviews for disabled applicants and those with care experience, fostering a supportive work culture that encourages personal and professional growth through initiatives like the LearnNL academy.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Work from home - Part Time in Blackwood, Caerphilly
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or tricky situations, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the company culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen and gives you a chance to explore all the benefits we offer, like flexible working and development opportunities.
We think you need these skills to ace Customer Service Advisor - Work from home - Part Time in Blackwood, Caerphilly
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled enquiries and cash handling before, so share specific examples that showcase your excellent communication and customer care skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your knowledge of Microsoft Office and any relevant qualifications to make us sit up and take notice.
Be Polite and Helpful:Remember, we’re looking for someone with a polite and helpful manner. Use a friendly tone in your written application to reflect this. It’s all about making a great first impression!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in handling customer enquiries and cash transactions. Think of specific examples where you went above and beyond to help a customer.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions, focusing on how you can effectively communicate with customers and colleagues alike.
✨Familiarise Yourself with Microsoft Office
Make sure you're comfortable using Microsoft Office packages, as they are essential for this position. If you have any experience with specific tools like Excel or Word, be prepared to mention how you've used them in past roles.
✨Emphasise Your Polite and Helpful Nature
During the interview, let your personality shine through! Highlight your polite and helpful manner by sharing anecdotes that demonstrate your ability to remain calm and supportive, even in challenging situations.
