At a Glance
- Tasks: Handle customer enquiries, cash, and venue bookings while promoting memberships.
- Company: Join North Lanarkshire Council, a supportive and inclusive workplace.
- Benefits: Enjoy 27 days annual leave, flexible hours, and a learning academy for career growth.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
- Why this job: Make a difference in customer care while gaining valuable experience.
- Qualifications: Moderate customer service experience and excellent communication skills required.
The predicted salary is between 12 - 15 € per hour.
You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives. Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
Post 1: Saturday, 8am to 3.30pm
Post 2: Sunday, 8am to 3.30pm
This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio.
Locations
Customer Care Team Member - Part Time, Flexible in Blackwood, Caerphilly employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises employee wellbeing and development, offering a flexible working environment and a comprehensive benefits package including 27 days of annual leave. With a strong commitment to inclusivity, the Council provides guaranteed interviews for disabled applicants and those with care experience, fostering a supportive work culture that encourages personal and professional growth through initiatives like the LearnNL academy.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Team Member - Part Time, Flexible in Blackwood, Caerphilly
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer care, make sure you can confidently express yourself. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the interview process or even refer you internally, which can give you a leg up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Customer Care Team Member - Part Time, Flexible in Blackwood, Caerphilly
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled enquiries and cash handling before, so share those stories that showcase your excellent communication skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention specific skills like your knowledge of Microsoft Office and any relevant qualifications you have.
Be Polite and Helpful:Since we’re all about customer care, let your polite and helpful nature shine through in your application. Use a friendly tone and show us that you genuinely enjoy helping others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Care Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in customer-related roles and how you handled various situations. Think of specific examples that showcase your excellent communication and customer care skills.
✨Familiarise Yourself with Microsoft Office
Since knowledge of Microsoft Office packages is essential, make sure you're comfortable using them. You might be asked about your experience with tools like Word or Excel, so consider preparing a few examples of how you've used these applications in past roles.
✨Show Enthusiasm for the Role
Express genuine interest in the position and the company. Research North Lanarkshire Council and their initiatives, especially around flexible working and community support. This will help you connect your values with theirs during the interview.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you determine if it's the right fit for you. Consider asking about the team dynamics or opportunities for professional development through LearnNL.
