At a Glance
- Tasks: Assist customers, handle cash, and manage venue bookings in a busy environment.
- Company: Join North Lanarkshire Council, a supportive and community-focused employer.
- Benefits: Enjoy 27 days annual leave, health benefits, and flexible working options.
- Other info: Great opportunities for learning and career development await you.
- Why this job: Make a difference by enhancing customer experiences in a vibrant venue.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26081 - 27318 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
Based in Sir Matt Busby, Bellshill your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.
Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.
The work pattern for this position will be discussed further at interview.
Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Customer Service Advisor (Part Time) - REQ06120 - 474066 in Bellshill employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises the wellbeing and development of its employees. With a comprehensive benefits package including 27 days of annual leave, flexible working options, and a commitment to learning through the LearnNL academy, employees are supported in achieving their career goals while enjoying a positive work culture. The council's dedication to inclusivity and community support further enhances the rewarding experience of working in this vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Part Time) - REQ06120 - 474066 in Bellshill
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research North Lanarkshire Council and understand their values and what they look for in a Customer Service Advisor. This will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, being able to express yourself clearly and confidently is key. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Don’t forget to showcase your experience! Think of specific examples from your past roles where you’ve excelled in customer service. We want to hear about those moments that highlight your skills and how you can bring them to the team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at North Lanarkshire Council. Good luck!
We think you need these skills to ace Customer Service Advisor (Part Time) - REQ06120 - 474066 in Bellshill
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Customer Service Advisor and help you tailor your application accordingly.
Highlight Relevant Experience:When filling out your application, don’t forget to showcase any previous customer service experience you have. We want to see how your skills align with the role, so be specific about your past roles and responsibilities.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through MySelf:Since this is an internal position, remember to log into your MySelf account to submit your application. Following the correct process is crucial, so don’t skip this step!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in handling customer enquiries and how you ensured a positive experience for them. Think of specific examples that highlight your communication skills and problem-solving abilities.
✨Familiarise Yourself with the Venue
Since you'll be assisting customers at Sir Matt Busby, take some time to learn about the venue. Understand its offerings and any recent events or promotions. This knowledge will show your enthusiasm and help you answer questions more effectively during the interview.
✨Practice Cash Handling Scenarios
As cash handling is part of the role, prepare yourself for potential questions about managing transactions. You might be asked how you would handle a situation where a customer disputes a charge. Practising these scenarios can help you feel more confident and articulate during the interview.
✨Show Your Team Spirit
North Lanarkshire Council values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues in past roles, especially in busy environments. Highlighting your ability to contribute positively to a team will resonate well with the interviewers.
