At a Glance
- Tasks: Provide front-line support to tackle anti-social behaviour in North Lanarkshire.
- Company: Join North Lanarkshire Council, a leader in community regeneration and support.
- Benefits: Enjoy competitive pay, 27 days leave, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: SVQ Level 3/HNC in a relevant field and housing experience required.
The predicted salary is between 31541 - 34207 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
The Anti Social Service within North Lanarkshire has been redesigned to provide a responsive and proactive service to residents of North Lanarkshire. We are looking for dynamic and enthusiastic Anti Social Response Officers to provide a front-line service at key service demand points during evenings and at night-time. You will be based within Coatbridge but will be required to travel and work throughout North Lanarkshire.
Working as part of a dedicated out of hours team led by a Housing Co-ordinator, you will provide a front-line service to a wide client group including tenants from local authorities and home owners in relation to all aspects of anti social behaviour including:
- Responding to call-outs
- Visiting complainers and offenders
- Taking appropriate intervention action at the time of the incident
- Witnessing anti social behaviour
- Monitoring noise levels
- Preparing evidence
- Taking appropriate action to resolve anti social behaviour
As part of the holistic approach to tackling anti social behaviour, you will also be involved in other aspects of housing management, including mediation and support, rent arrears prevention and recovery, homelessness and allocations enquiries and estate management.
Educated to SVQ Level 3 / HNC or equivalent in a relevant discipline is essential, as is some housing experience with a sound knowledge of housing related legislation and practice. Ability to deal with conflict, good IT and communication skills, both verbal and written, as well as experience in report writing are also essential. In addition, you should be committed to customer care and be able to relate to people, particularly the most vulnerable in our communities who need our support.
Placement on the NLC9 scale is dependent on applicants having extended housing experience, holding the CIH Level 4 Certificate in Housing (SCQF Level 8) and demonstrating competence in a range of duties as detailed in the competency matrix for the post. You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role. A current driving licence and access to a car is desirable due to the geographical spread of the workload.
This is a temporary position until 31/01/2027.
Work Pattern: 3 week rota
- Week 1 - 37 hours per week - Thursday - 15:45pm to 02:00am; Friday Sunday - 18:45pm to 03:00am;
- Week 2 and 3 - 34 hours per week - Thursday - 18:45pm to 03:00am; Friday Sunday - 18:45pm to 03:00am;
All candidates will be subject to non-police personnel vetting as part of the pre-employment checks.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Anti Social Response Officer (Temporary) - REQ06482 - 482900 employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
