Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle enquiries in a busy environment.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service, strong communication, and IT skills required.
- Other info: Flexible working options and commitment to supporting diverse applicants.
The predicted salary is between 22600 - 24000 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. To provide the highest level of customer service, we are seeking to recruit a Customer Service Officer with experience of working in a busy customer focused environment. You will provide excellent front line services to our residents including dealing with enquiries relating to a wide range of council services. You will also be responsible for cash handling and clerical support when required.
It is essential that you can demonstrate experience of dealing with front line enquiries in a busy customer service environment, have excellent communication skills with the ability to deliver a high standard of customer care, well developed IT skills and a flexible approach to work. In addition, moderate cash handling experience, clerical and team working experience together with good literacy and numeracy skills are essential. You will be expected to work with minimal supervision, have strong decision making skills and the ability to maintain a high degree of accuracy while working in this busy environment. You may be required to cover any First Stop Shop within North Lanarkshire.
Working Pattern: Monday - Thursday: 08:45am - 16:45pm, Friday: 08:45am - 16:15pm
Benefits: We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security.
To find out more, alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Customer Service Officer - REQ05335 - in Airdrie employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - REQ05335 - in Airdrie
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Familiarise yourself with the customer service expectations and the specific duties mentioned in the job description. This will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your flexibility! The job requires a flexible approach, so be ready to discuss times when you've adapted to changing situations or taken on new responsibilities. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don't forget to apply through our website! It's super important to follow the application process outlined in the job description. Log into your MySelf account and make sure your application stands out by highlighting your relevant experience.
We think you need these skills to ace Customer Service Officer - REQ05335 - in Airdrie
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. It’s important to understand what North Lanarkshire Council is looking for in a Customer Service Officer so you can tailor your application accordingly.
Showcase Your Experience: When filling out your application, highlight your experience in customer service. Use specific examples that demonstrate your ability to handle enquiries and provide excellent front line services, as this is key for the role.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help ensure that your skills and experiences shine through without any confusion.
Apply Through MySelf: Remember, since this is an internal position, you need to apply via your MySelf account. Don’t forget to follow the instructions carefully to ensure your application is submitted correctly!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you successfully handled enquiries or resolved issues, especially in a busy environment.
✨Show Off Your IT Skills
Since the role requires well-developed IT skills, make sure you’re familiar with common software and tools used in customer service. Prepare to discuss how you've used technology to improve service delivery or streamline processes.
✨Demonstrate Decision-Making Ability
Think of scenarios where you had to make quick decisions under pressure. Be prepared to explain your thought process and how you ensured accuracy while maintaining a high standard of service.
✨Emphasise Teamwork and Flexibility
Highlight your experience working in teams and your ability to adapt to changing situations. Share specific examples of how you’ve collaborated with colleagues to enhance customer service or support each other during busy periods.
