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- Tasks: Greet guests with a smile and provide top-notch hospitality across various departments.
- Company: Join the Daniel Thwaites Family, known for creating amazing guest experiences.
- Benefits: Enjoy flexible pay access, 28 days leave, free meals, gym access, and discounts.
- Other info: Opportunities for career progression and special awards for long service.
- Why this job: Be the friendly face that makes guests feel at home in a fun, supportive environment.
- Qualifications: A friendly personality is key; previous hospitality experience is a plus but not essential.
We’d love to meet you – Come and join our Daniel Thwaites Family
As Welcome Host, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.
This is an exciting and varied role which will see you as our warm and friendly Host, working across multiple departments including Reception, Food & Beverage and Spa Reception.
Your day to day;
Who are we looking for?
Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction.
As Welcome Host, you could be the first person to greet our guests, so it is key to providing that warm and welcoming first and lasting impression. Our Welcome Hosts follow the guest journey and will be supporting different departments often at busy times. It is essential that you can remain calm and professional whilst under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.
If you are passionate about hospitality and have the confidence to strike up a conversation with our guests, then this could be the role for you.
It would be ideal if you have previous experience in a hotel, spa, bar or restaurant, but a great work ethic is more important. If this sounds like you and you want to bring your personality to work, we would love to meet you.
In return, we are offering a rewarding role with scope for career progression along with;
Welcome Host employer: North lakes Hotel & Spa
Contact Detail:
North lakes Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host
✨Tip Number 1
Familiarise yourself with the hotel and its facilities before your interview. Knowing the ins and outs of what we offer will help you provide personalised recommendations, which is key to impressing us as a potential Welcome Host.
✨Tip Number 2
Practice your conversational skills! As a Welcome Host, you'll need to engage with guests effortlessly. Try role-playing scenarios with friends or family to build your confidence in striking up conversations.
✨Tip Number 3
Showcase your ability to handle pressure during the interview. We want to see how you react in busy situations, so think of examples from past experiences where you maintained professionalism and calmness under stress.
✨Tip Number 4
Demonstrate your passion for hospitality by sharing personal stories about memorable guest experiences you've had, whether as a customer or in previous roles. This will highlight your understanding of the importance of warm hospitality.
We think you need these skills to ace Welcome Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Welcome Host. Highlight key responsibilities and required skills, such as delivering warm hospitality and maintaining high standards.
Tailor Your CV: Make sure your CV reflects your experience in hospitality or customer service. Emphasise any relevant roles you've had in hotels, bars, or restaurants, and showcase your ability to remain calm under pressure.
Craft a Personal Cover Letter: Write a cover letter that conveys your passion for hospitality. Use a friendly tone and share specific examples of how you've provided excellent service in previous roles. Mention your enthusiasm for joining the Daniel Thwaites family.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are essential qualities for a Welcome Host.
How to prepare for a job interview at North lakes Hotel & Spa
✨Show Your Personality
As a Welcome Host, your personality is key. Make sure to let your friendly and warm nature shine through during the interview. Share personal anecdotes that highlight your hospitality skills and how you connect with guests.
✨Demonstrate Your Hospitality Knowledge
Familiarise yourself with the hospitality industry, especially in areas like hotels, bars, and restaurants. Be prepared to discuss what excellent service looks like and how you would enhance a guest's experience at the company.
✨Stay Calm Under Pressure
The role requires handling busy situations with grace. During the interview, provide examples of times when you've successfully managed stress or unexpected challenges, showcasing your ability to remain professional and composed.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you understand how you can contribute to the team.