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- Tasks: Welcome guests, ensure safety, maintain spa standards, and provide top-notch hospitality.
- Company: Vibrant spa with a focus on guest experience and team support.
- Benefits: Competitive salary, flexible wage access, generous leave, and employee discounts.
- Why this job: Join a fun team and make every guest's visit memorable while growing your career.
- Qualifications: Friendly attitude, strong communication skills, and ability to stay calm under pressure.
- Other info: Opportunities for training and career progression in a supportive environment.
The predicted salary is between 1200 - 1600 £ per month.
An approachable and enthusiastic Leisure Assistant is wanted to provide the warmest of welcomes. We are looking for a friendly and dedicated Leisure Assistant to join our team, working in a busy and vibrant spa. In this role, you will help ensure the safety and wellbeing of all guests while maintaining standards across our spa facilities. You will be a welcoming presence for every visitor, supporting a relaxed and enjoyable experience from the moment they arrive.
Your day to day:
- Greeting our guests with a welcoming smile, offering advice and assistance when necessary
- Ensuring guest safety at all times, following all health and safety spa procedures
- Maintaining excellent spa standards, cleanliness and presentation
- Providing the highest level of hospitality
- Upselling of food, beverage, treatment, products and other hotel facilities
Who are we looking for?
As a leisure assistant, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride. You will become a pool responder as well as completing regular pool tests and pool plant operations, all of which will be trained.
If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Leisure Assistant in Penrith employer: North Lakes Hotel & Spa
Contact Detail:
North Lakes Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant in Penrith
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in, making it easier to connect with them during your chat.
✨Tip Number 2
Practice your greeting! Since you'll be the first face guests see, make sure you can deliver a warm welcome effortlessly. Try role-playing with a friend or in front of a mirror to nail that friendly vibe.
✨Tip Number 3
Show off your communication skills! During the interview, share examples of how you've helped guests in the past. Whether it's resolving an issue or simply making someone smile, let them know you're all about that top-notch hospitality.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows you're keen on the role and helps keep you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for providing an amazing guest experience!
We think you need these skills to ace Leisure Assistant in Penrith
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for providing a great guest experience.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Leisure Assistant role. Mention specific examples of how you've provided excellent customer service or maintained high standards in previous jobs.
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use clear language and bullet points where necessary to make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Lakes Hotel & Spa
✨Show Your Warmth
As a Leisure Assistant, your friendly and approachable nature is key. Make sure to practice your greeting and smile before the interview. Think about how you can convey warmth and enthusiasm when discussing your experiences.
✨Know Your Safety Procedures
Since guest safety is paramount, brush up on health and safety protocols relevant to spa environments. Be ready to discuss how you would handle unexpected situations calmly and effectively during the interview.
✨Demonstrate Your Hospitality Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for guests, as this will show your dedication to creating a welcoming atmosphere.
✨Be Ready to Upsell
Upselling is part of the role, so think about how you can naturally incorporate product recommendations into conversations. Practice how you would suggest treatments or products without sounding pushy, as this will highlight your communication skills.
