At a Glance
- Tasks: Lead a vibrant team to ensure guests enjoy immaculate rooms and exceptional service.
- Company: Join a renowned hotel known for its high standards and guest satisfaction.
- Benefits: 28 days annual leave, flexible hours, gym access, and generous employee discounts.
- Other info: Opportunities for career progression and bespoke training available.
- Why this job: Make a lasting impression on guests while developing your leadership skills.
- Qualifications: Experience in hospitality with a passion for detail and team motivation.
As Deputy Head Housekeeper, you will help lead the busy vibrant team and ensure thousands of guests experience wonderful stays in immaculate rooms.
Your day to day:
- Implementation of the required standards of cleanliness and presentation of rooms.
- Mentor your team to ensure they provide the highest standards and attention to detail at all times.
- Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible.
- Ensuring the team are completing their work within a set time frame.
- Cleaning of bedrooms to required standards.
- Ensuring the hotel procedures are followed by the team.
- Deputising for the Head Housekeeper as required.
- Assisting in the induction and training of new team members.
- Assisting in the controls of stock ordering and linen management.
- Assisting with the coordination of the team to deliver the highest standards.
Who we are looking for:
The standards of our bedrooms will leave a lasting impression on our guests. As Deputy Head Housekeeper, you will need a keen eye for detail and enjoy meeting targets. You will need to be able to communicate on all levels. You will need to keep calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride. If you are passionate about delivering meticulous standards and can motivate others to do this, then this could be the role for you.
Ideally, you will have previous experience in a 4 star hotel environment with supervisory or management experience. However, if this sounds like you and you would like to bring your personality to work, then we would like to meet with you.
Our business is open all day every day, so you will need to be flexible with the times you can work.
In return, we are offering a rewarding role with scope for career progression:
- 28 days annual leave (rising to 33 days after 5 years).
- Stream - the ability to access up to 40% of your wages as you earn them each week.
- Tips paid monthly.
- Free use of the gym facilities and discounted spa treatments.
- Generous employee discounts in food, beverage and accommodation in our beautiful properties across the country.
- Pension and Life assurance.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Bespoke training programmes accessible for all.
- An engaging and supportive work environment.
Deputy Head Housekeeper employer: North lakes Hotel & Spa
At North Lakes Hotel & Spa, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and personal growth. As a Food and Beverage Supervisor, you will enjoy competitive pay, an excellent benefits package, and the opportunity to develop your skills in a dynamic environment, all while working in the stunning surroundings of Penrith. Join us to be part of a dedicated team that is committed to delivering exceptional service and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head Housekeeper
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like North lakes Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to North lakes Hotel & Spa
Don't be shy about reaching out to North lakes Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Head Housekeeper
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about North lakes Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at North lakes Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
