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- Tasks: Be the first point of contact for guests, ensuring their experience is top-notch.
- Company: Join a vibrant Sales Office dedicated to exceptional guest experiences.
- Benefits: Enjoy competitive salary, 28 days leave, employee discounts, and health cash plans.
- Why this job: Perfect for those who love customer service and want to grow in a supportive environment.
- Qualifications: Strong communication skills and attention to detail; previous experience is a plus but not required.
- Other info: Full training provided, with opportunities for career progression and apprenticeships.
The predicted salary is between 24000 - 36000 £ per year.
As a Conference and Events Co-ordinator you are the first point of contact for guests before they even arrive
You will be a part of our busy Sales Office, joining as a sales coordinator, to ensure everything is in place to make sure the guest’s experience is the best it can be. Our Sales Team is incredibly important to us, and therefore we are looking for someone who will be passionate about our guests experience, has a flair for organisation and is meticulous in obtaining and recording our guests needs. We are looking for an amazing communicator who will always go the extra mile.
Your day to day;
Who are we looking for?
We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.
You will be calm under pressure with an excellent telephone manner and the ability to multi task.
As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.
You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.
In return, we are offering a rewarding role with scope for career progression along with;
Conference & Reservations Co-Ordinator employer: North Lakes Hotel & Spa
Contact Detail:
North Lakes Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Reservations Co-Ordinator
✨Tip Number 1
Familiarise yourself with our hotel and its facilities. Knowing the ins and outs of what we offer will help you communicate effectively with potential guests and showcase our services confidently.
✨Tip Number 2
Practice your telephone skills! Since you'll be communicating with guests primarily over the phone, ensure you have a friendly and professional tone. Role-play with friends or family to build your confidence.
✨Tip Number 3
Brush up on your organisational skills. Consider using tools like calendars or task management apps to demonstrate how you can keep track of multiple bookings and guest requests efficiently.
✨Tip Number 4
Show your passion for customer service in every interaction. Whether it's through networking or during interviews, share examples of how you've gone the extra mile for customers in the past.
We think you need these skills to ace Conference & Reservations Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and event coordination. Use specific examples that demonstrate your organisational skills and ability to communicate effectively with guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention your attention to detail and how you thrive under pressure, as these are key qualities the company is looking for.
Highlight IT Proficiency: Since the role requires proficiency in various IT systems, be sure to mention any relevant software or booking systems you have experience with. This will show that you can adapt quickly to their processes.
Showcase Communication Skills: In both your CV and cover letter, emphasise your communication skills. Provide examples of how you've successfully interacted with customers, whether through email or phone, to ensure their needs were met.
How to prepare for a job interview at North Lakes Hotel & Spa
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone the extra mile for guests in previous roles, as this aligns perfectly with what the company is looking for.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and stay organised, especially under pressure. You might want to share a time when you successfully juggled various responsibilities, showcasing your attention to detail and ability to prioritise effectively.
✨Familiarise Yourself with IT Systems
Since the role requires proficiency in various IT systems, it’s a good idea to brush up on any relevant software or booking systems. If you have experience with similar tools, be ready to talk about it and how it helped you in your previous roles.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you may need to handle guest inquiries or complaints. Practising these situations can help you demonstrate your communication skills and calmness under pressure, which are crucial for this position.
