Conference & Reservations Co-Ordinator

Full-Time No home office possible

Overview

As a Conference and Events Co-ordinator you are the first point of contact for guests before they even arrive. You will be part of our busy Sales Office, joining as a sales coordinator, to ensure everything is in place to make sure the guest\’s experience is the best it can be. Our Sales Team is incredibly important to us, and therefore we are looking for someone who will be passionate about our guests experience, has a flair for organisation and is meticulous in obtaining and recording our guests needs. We are looking for an amazing communicator who will always go the extra mile.

Responsibilities

You will spend most of your day communicating with potential and repeat guests through email and on the telephone, and occasional show rounds will be needed.
Use telephone and online booking systems to seamlessly meet the guests’ needs.
Provide the best possible customer service to all guests, whether for business or leisure.
Make and assist with conference and events bookings.
Contribute towards sales for bedroom and meeting room occupancy targets.
Showcase the facilities offered at your hotel using your knowledge.

Requirements

Remain calm under pressure with an excellent telephone manner and the ability to multi-task.
Proficient in a variety of IT systems due to many reservations being managed online; adaptable and capable of taking challenges in stride.
Keen eye for detail and strong organisational skills.
Previous experience in this or a similar role is advantageous; however full training will be provided.