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For Companies At a Glance
- Tasks: Manage customer interactions via calls, emails, and in-person visits.
- Company: Local council in Sleaford dedicated to community service.
- Benefits: Part-time hours with flexible scheduling and community impact.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and experience in call centre or reception.
- Other info: Join a supportive team focused on delivering high-quality service.
The predicted salary is between 12 - 16 £ per hour.
A local council in Sleaford is seeking a part-time Customer Services Advisor. The role involves managing customer interactions through calls, emails, and in-person visits while supporting various departments.
Successful candidates will demonstrate strong customer service skills, attention to detail, and have experience in a call centre or reception environment. This position demands excellent communication abilities and organizational skills, with an emphasis on delivering high-quality service to the community.
Public Sector Customer Experience Advisor in Sleaford employer: North Kesteven District Council
Contact Detail:
North Kesteven District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Sector Customer Experience Advisor in Sleaford
✨Tip Number 1
Make sure you know the ins and outs of the local council's services. Research their recent projects and community initiatives so you can chat about them during your interview. It shows you're genuinely interested and ready to contribute!
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling calls and in-person interactions, which is key for this role.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the council’s culture and what they look for in a Customer Services Advisor. You might even score a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Public Sector Customer Experience Advisor in Sleaford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in call centres or reception roles. We want to see how your skills match what the local council is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering high-quality service to the community and how your background makes you a great fit for the role.
Show Off Your Communication Skills: Since this role involves managing customer interactions, be sure to showcase your excellent communication abilities in your application. We love candidates who can express themselves clearly and effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our team.
How to prepare for a job interview at North Kesteven District Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past, as this role is all about managing customer interactions effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend to refine your responses and ensure you come across as confident and approachable.
✨Demonstrate Attention to Detail
Prepare examples that highlight your attention to detail. Whether it’s managing customer queries or supporting various departments, being able to showcase how you’ve successfully handled details in previous roles will set you apart.
✨Research the Local Council
Familiarise yourself with the local council's services and community initiatives. Showing that you understand their mission and values will demonstrate your genuine interest in the role and help you connect with the interviewers.
