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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone, email, and face-to-face interactions.
- Company: Join North Kesteven District Council, a vital part of local governance.
- Benefits: Part-time hours with a competitive salary and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity for growth in a dynamic team focused on community welfare.
The predicted salary is between 26403 - 28142 £ per year.
North Kesteven District Council is seeking an experienced professional to join the Customer Services team; this post places you at the heart of the Council and a customer-focused department which is critical in the delivery of the Council’s services through telephone, face-to-face and via email.
Responsibilities
- Dealing with income calls/visitors/emails to the organisation
- Supporting other departments to deliver their services
- Processing payments
- Processing service requests with clear and concise information
Requirements
- Skill and aptitude for delivering excellent customer service
- Previous experience of working in a call centre/reception environment
- Attention to detail
- Ability to use Microsoft Office
- Ability to demonstrate using multiple IT systems
- Strong organisational skills
Key Attributes
- Demonstrate strong empathy skills
- Excellent reactive listening skills
- The ability to multitask in a busy environment
- Excellent communication skills
You will be required to apply a high level of attention to detail when carrying out this role, to support the delivery of customer service at an operational level and show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district. If you feel you have what it takes, this could be the role for you.
How to apply
If you would like an informal chat about this post, please call Laura Reeson, Customer Services Supervisor on 01529 414155. To complete an application form and further details, please visit our website: www.n-kesteven.gov.uk. The closing date for all applications is 16 February 2026. The interview date will be 24 February 2026.
Customer Services Advisor in Sleaford employer: North Kesteven District Council
Contact Detail:
North Kesteven District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Sleaford
✨Tip Number 1
Get to know the company! Research North Kesteven District Council and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common situations you might face as a Customer Services Advisor and how you'd handle them. This will prepare you for those tricky interview questions and demonstrate your problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Customer Services team at North Kesteven District Council.
We think you need these skills to ace Customer Services Advisor in Sleaford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your previous call centre or reception work!
Show Off Your Skills: When filling out your application, emphasise your attention to detail and organisational skills. We’re looking for someone who can juggle multiple tasks, so give us examples of how you’ve done this in the past.
Be Clear and Concise: Remember, clarity is key! Use straightforward language and structure your application well. We appreciate a well-organised submission that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, you’ll find all the info you need there to help you along the way.
How to prepare for a job interview at North Kesteven District Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences in call centres or reception environments, and how you handled challenging situations. This will show that you understand the core of what the role entails.
✨Showcase Your Empathy Skills
During the interview, demonstrate your empathy skills by sharing specific examples of how you've connected with customers in the past. Highlight instances where you listened actively and resolved issues effectively, as this is crucial for a Customer Services Advisor.
✨Be Ready to Multitask
Prepare to discuss how you manage multiple tasks simultaneously. You might be asked situational questions about handling various customer inquiries at once, so think of examples that showcase your organisational skills and ability to stay calm under pressure.
✨Familiarise Yourself with IT Systems
Since the role requires using multiple IT systems, make sure you’re comfortable discussing your experience with Microsoft Office and any other relevant software. If you can, mention specific tools you've used and how they helped you deliver excellent customer service.
