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- Tasks: Provide top-notch customer service via phone, email, and face-to-face interactions.
- Company: Join North Kesteven District Council, a vital part of the community.
- Benefits: Part-time hours with a competitive salary and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 26403 - 28142 £ per year.
Permanent, Part-time – 29.5 Hours per week Mon, Tue, Thurs and Fri. Grade A2 - £26,403 - £28,142 per annum. North Kesteven District Council is seeking an experienced professional to join the Customer Services team; this post puts you at the heart of the Council and customer-focused department which is critical in the delivery of the Council’s services through telephone, face-to-face and via email.
Requirements
- Skill and aptitude for delivering excellent Customer Service
- Previous experience of working in a call centre/Reception environment
- Attention to detail
- Ability to use Microsoft Office
- Ability to demonstrate using multiple IT Systems
- Strong organisational skills
Key Responsibilities
- Dealing with incoming calls/visitors/emails to the organisation
- Supporting other departments to deliver their services
- Processing payments
- Processing service requests with clear and concise information
Key Attributes
- Demonstrate strong understanding of empathy skills
- Excellent reactive listening skills
- The ability to multitask in a busy environment
- Excellent communication skills
You will be required to apply a high level of attention to detail when carrying out this role, to support the delivery of customer service at an operational level and show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district. If you feel you have what it takes, this could be the role for you.
If you would like an informal chat about this post, please call Laura Reeson, Customer Services Supervisor on 01529 414155.
The closing date for all applications is 16th February 2026. The interview date will be 24th February 2026.
Customer Services Advisor in Peacehaven employer: North Kesteven District Council
Contact Detail:
North Kesteven District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Peacehaven
✨Tip Number 1
Get to know the company! Research North Kesteven District Council and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with answering questions on the spot.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your capability to thrive in a busy environment, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Customer Services team at North Kesteven District Council.
We think you need these skills to ace Customer Services Advisor in Peacehaven
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've handled calls, emails, or face-to-face interactions in the past, so don’t hold back!
Be Detail-Oriented: Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate clarity and precision, so make sure your information is spot on!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Use similar language and examples that reflect the responsibilities and attributes mentioned.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you have all the latest info about the role. Don’t miss out!
How to prepare for a job interview at North Kesteven District Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences, especially in call centre or reception roles. This will show that you understand what it takes to deliver top-notch service.
✨Showcase Your Empathy Skills
During the interview, demonstrate your ability to empathise with customers. Use specific scenarios where you successfully handled a difficult situation by listening and responding to customer needs. This is crucial for a role that focuses on customer interaction.
✨Familiarise Yourself with IT Systems
Since the job requires using multiple IT systems, make sure you’re comfortable discussing your experience with Microsoft Office and any other relevant software. If you can, mention how you've used these tools to improve efficiency in previous roles.
✨Prepare for Multitasking Questions
Expect questions about how you manage multiple tasks in a busy environment. Think of examples where you successfully juggled various responsibilities, and be ready to explain your organisational strategies. This will highlight your ability to thrive under pressure.
